STORYSUMM: Evaluating Faithfulness in Story Summarization

Human evaluation has been the gold standard for checking faithfulness in abstractive summarization. However, with a challenging source domain like narrative, multiple annotators can agree a summary is faithful, while missing details that are obvious errors only once pointed out. We therefore introduce a new dataset, STORYSUMM, comprising LLM summaries of short stories with localized faithfulness labels and error explanations. This benchmark is for evaluation methods, testing whether a given method can detect challenging inconsistencies. Using this dataset, we first show that any one human annotation protocol is likely to miss inconsistencies, and we advocate for pursuing a range of methods when establishing ground truth for a summarization dataset. We finally test recent automatic metrics and find that none of them achieve more than 70% balanced accuracy on this task, demonstrating that it is a challenging benchmark for future work in faithfulness evaluation.

Reading Subtext: Evaluating Large Language Models on Short Story Summarization with Writers

We evaluate recent Large language Models (LLMs) on the challenging task of summarizing short stories, which can be lengthy, and include nuanced subtext or scrambled timelines. Importantly, we work directly with authors to ensure that the stories have not been shared online (and therefore are unseen by the models), and to obtain informed evaluations of summary quality using judgments from the authors themselves. Through quantitative and qualitative analysis grounded in narrative theory, we compare GPT-4, Claude-2.1, and LLama-2-70B. We find that all three models make faithfulness mistakes in over 50% of summaries and struggle to interpret difficult subtext. However, at their best, the models can provide thoughtful thematic analysis of stories. We additionally demonstrate that LLM judgments of summary quality do not match the feedback from the writers.

Not Just Novelty: A Longitudinal Study on Utility and Customization of AI Workflows

Generative AI brings novel and impressive abilities to help people in everyday tasks. There are many AI workflows that solve real and complex problems by chaining AI outputs together with human interaction. Although there is an undeniable lure of AI, it's uncertain how useful generative AI workflows are after the novelty wears off. Additionally, tools built with generative AI have the potential to be personalized and adapted quickly and easily, but do users take advantage of the potential to customize? We conducted a three-week longitudinal study with 12 users to understand the familiarization and customization of generative AI tools for science communication. Our study revealed that the familiarization phase lasts for 4.3 sessions, where users explore the capabilities of the workflow and which aspects they find useful. After familiarization, the perceived utility of the system is rated higher than before, indicating that the perceived utility of AI is not just a novelty effect. The increase in benefits mainly comes from end-users' ability to customize prompts, and thus appropriate the system to their own needs. This points to a future where generative AI systems can allow us to design for appropriation.

Challenges and Opportunities for the Design of Smart Speakers

Advances in voice technology and voice user interfaces (VUIs) -- such as Alexa, Siri, and Google Home -- have opened up the potential for many new types of interaction. However, despite the potential of these devices reflected by the growing market and body of VUI research, there is a lingering sense that the technology is still underused. In this paper, we conducted a systematic literature review of 35 papers to identify and synthesize 127 VUI design guidelines into five themes. Additionally, we conducted semi-structured interviews with 15 smart speaker users to understand their use and non-use of the technology. From the interviews, we distill four design challenges that contribute the most to non-use. Based on their (non-)use, we identify four opportunity spaces for designers to explore such as focusing on information support while multitasking (cooking, driving, childcare, etc), incorporating users' mental models for smart speakers, and integrating calm design principles.

Tweetorial Hooks: Generative AI Tools to Motivate Science on Social Media

Communicating science and technology is essential for the public to understand and engage in a rapidly changing world. Tweetorials are an emerging phenomenon where experts explain STEM topics on social media in creative and engaging ways. However, STEM experts struggle to write an engaging "hook" in the first tweet that captures the reader's attention. We propose methods to use large language models (LLMs) to help users scaffold their process of writing a relatable hook for complex scientific topics. We demonstrate that LLMs can help writers find everyday experiences that are relatable and interesting to the public, avoid jargon, and spark curiosity. Our evaluation shows that the system reduces cognitive load and helps people write better hooks. Lastly, we discuss the importance of interactivity with LLMs to preserve the correctness, effectiveness, and authenticity of the writing.

ReelFramer: Co-creating News Reels on Social Media with Generative AI

Short videos on social media are a prime way many young people find and consume content. News outlets would like to reach audiences through news reels, but currently struggle to translate traditional journalistic formats into the short, entertaining videos that match the style of the platform. There are many ways to frame a reel-style narrative around a news story, and selecting one is a challenge. Different news stories call for different framings, and require a different trade-off between entertainment and information. We present a system called ReelFramer that uses text and image generation to help journalists explore multiple narrative framings for a story, then generate scripts, character boards and storyboards they can edit and iterate on. A user study of five graduate students in journalism-related fields found the system greatly eased the burden of transforming a written story into a reel, and that exploring framings to find the right one was a rewarding process.

Sparks: Inspiration for Science Writing using Language Models

Large-scale language models are rapidly improving, performing well on a wide variety of tasks with little to no customization. In this work we investigate how language models can support science writing, a challenging writing task that is both open-ended and highly constrained. We present a system for generating "sparks", sentences related to a scientific concept intended to inspire writers. We find that our sparks are more coherent and diverse than a competitive language model baseline, and approach a human-created gold standard. In a study with 13 PhD students writing on topics of their own selection, we find three main use cases of sparks: aiding with crafting detailed sentences, providing interesting angles to engage readers, and demonstrating common reader perspectives. We also report on the various reasons sparks were considered unhelpful, and discuss how we might improve language models as writing support tools.