Engineering LLM Powered Multi-agent Framework for Autonomous CloudOps

Cloud Operations (CloudOps) is a rapidly growing field focused on the automated management and optimization of cloud infrastructure which is essential for organizations navigating increasingly complex cloud environments. MontyCloud Inc. is one of the major companies in the CloudOps domain that leverages autonomous bots to manage cloud compliance, security, and continuous operations. To make the platform more accessible and effective to the customers, we leveraged the use of GenAI. Developing a GenAI-based solution for autonomous CloudOps for the existing MontyCloud system presented us with various challenges such as i) diverse data sources; ii) orchestration of multiple processes; and iii) handling complex workflows to automate routine tasks. To this end, we developed MOYA, a multi-agent framework that leverages GenAI and balances autonomy with the necessary human control. This framework integrates various internal and external systems and is optimized for factors like task orchestration, security, and error mitigation while producing accurate, reliable, and relevant insights by utilizing Retrieval Augmented Generation (RAG). Evaluations of our multi-agent system with the help of practitioners as well as using automated checks demonstrate enhanced accuracy, responsiveness, and effectiveness over non-agentic approaches across complex workflows.

Can LLMs Generate Architectural Design Decisions? -An Exploratory Empirical study

Architectural Knowledge Management (AKM) involves the organized handling of information related to architectural decisions and design within a project or organization. An essential artifact of AKM is the Architecture Decision Records (ADR), which documents key design decisions. ADRs are documents that capture decision context, decision made and various aspects related to a design decision, thereby promoting transparency, collaboration, and understanding. Despite their benefits, ADR adoption in software development has been slow due to challenges like time constraints and inconsistent uptake. Recent advancements in Large Language Models (LLMs) may help bridge this adoption gap by facilitating ADR generation. However, the effectiveness of LLM for ADR generation or understanding is something that has not been explored. To this end, in this work, we perform an exploratory study that aims to investigate the feasibility of using LLM for the generation of ADRs given the decision context. In our exploratory study, we utilize GPT and T5-based models with 0-shot, few-shot, and fine-tuning approaches to generate the Decision of an ADR given its Context. Our results indicate that in a 0-shot setting, state-of-the-art models such as GPT-4 generate relevant and accurate Design Decisions, although they fall short of human-level performance. Additionally, we observe that more cost-effective models like GPT-3.5 can achieve similar outcomes in a few-shot setting, and smaller models such as Flan-T5 can yield comparable results after fine-tuning. To conclude, this exploratory study suggests that LLM can generate Design Decisions, but further research is required to attain human-level generation and establish standardized widespread adoption.

Towards Self-Adaptive Machine Learning-Enabled Systems Through QoS-Aware Model Switching

Machine Learning (ML), particularly deep learning, has seen vast advancements, leading to the rise of Machine Learning-Enabled Systems (MLS). However, numerous software engineering challenges persist in propelling these MLS into production, largely due to various run-time uncertainties that impact the overall Quality of Service (QoS). These uncertainties emanate from ML models, software components, and environmental factors. Self-adaptation techniques present potential in managing run-time uncertainties, but their application in MLS remains largely unexplored. As a solution, we propose the concept of a Machine Learning Model Balancer, focusing on managing uncertainties related to ML models by using multiple models. Subsequently, we introduce AdaMLS, a novel self-adaptation approach that leverages this concept and extends the traditional MAPE-K loop for continuous MLS adaptation. AdaMLS employs lightweight unsupervised learning for dynamic model switching, thereby ensuring consistent QoS. Through a self-adaptive object detection system prototype, we demonstrate AdaMLS's effectiveness in balancing system and model performance. Preliminary results suggest AdaMLS surpasses naive and single state-of-the-art models in QoS guarantees, heralding the advancement towards self-adaptive MLS with optimal QoS in dynamic environments.

Software Architecture for ML-based Systems: What Exists and What Lies Ahead

The increasing usage of machine learning (ML) coupled with the software architectural challenges of the modern era has resulted in two broad research areas: i) software architecture for ML-based systems, which focuses on developing architectural techniques for better developing ML-based software systems, and ii) ML for software architectures, which focuses on developing ML techniques to better architect traditional software systems. In this work, we focus on the former side of the spectrum with a goal to highlight the different architecting practices that exist in the current scenario for architecting ML-based software systems. We identify four key areas of software architecture that need the attention of both the ML and software practitioners to better define a standard set of practices for architecting ML-based software systems. We base these areas in light of our experience in architecting an ML-based software system for solving queuing challenges in one of the largest museums in Italy.