Windows Agent Arena: Evaluating Multi-Modal OS Agents at Scale

Large language models (LLMs) show remarkable potential to act as computer agents, enhancing human productivity and software accessibility in multi-modal tasks that require planning and reasoning. However, measuring agent performance in realistic environments remains a challenge since: (i) most benchmarks are limited to specific modalities or domains (e.g. text-only, web navigation, Q&A, coding) and (ii) full benchmark evaluations are slow (on order of magnitude of days) given the multi-step sequential nature of tasks. To address these challenges, we introduce the Windows Agent Arena: a reproducible, general environment focusing exclusively on the Windows operating system (OS) where agents can operate freely within a real Windows OS and use the same wide range of applications, tools, and web browsers available to human users when solving tasks. We adapt the OSWorld framework (Xie et al., 2024) to create 150+ diverse Windows tasks across representative domains that require agent abilities in planning, screen understanding, and tool usage. Our benchmark is scalable and can be seamlessly parallelized in Azure for a full benchmark evaluation in as little as 20 minutes. To demonstrate Windows Agent Arena's capabilities, we also introduce a new multi-modal agent, Navi. Our agent achieves a success rate of 19.5% in the Windows domain, compared to 74.5% performance of an unassisted human. Navi also demonstrates strong performance on another popular web-based benchmark, Mind2Web. We offer extensive quantitative and qualitative analysis of Navi's performance, and provide insights into the opportunities for future research in agent development and data generation using Windows Agent Arena. Webpage: https://microsoft.github.io/WindowsAgentArena Code: https://github.com/microsoft/WindowsAgentArena

One of these Things is Not Like the Others

To perform well, most deep learning based image classification systems require large amounts of data and computing resources. These constraints make it difficult to quickly personalize to individual users or train models outside of fairly powerful machines. To deal with these problems, there has been a large body of research into teaching machines to learn to classify images based on only a handful of training examples, a field known as few-shot learning. Few-shot learning research traditionally makes the simplifying assumption that all images belong to one of a fixed number of previously seen groups. However, many image datasets, such as a camera roll on a phone, will be noisy and contain images that may not be relevant or fit into any clear group. We propose a model which can both classify new images based on a small number of examples and recognize images which do not belong to any previously seen group. We adapt previous few-shot learning work to include a simple mechanism for learning a cutoff that determines whether an image should be excluded or classified. We examine how well our method performs in a realistic setting, benchmarking the approach on a noisy and ambiguous dataset of images. We evaluate performance over a spectrum of model architectures, including setups small enough to be run on low powered devices, such as mobile phones or web browsers. We find that this task of excluding irrelevant images poses significant extra difficulty beyond that of the traditional few-shot task. We decompose the sources of this error, and suggest future improvements that might alleviate this difficulty.

Sometimes You Want to Go Where Everybody Knows your Name

We introduce a new metric for measuring how well a model personalizes to a user's specific preferences. We define personalization as a weighting between performance on user specific data and performance on a more general global dataset that represents many different users. This global term serves as a form of regularization that forces us to not overfit to individual users who have small amounts of data. In order to protect user privacy, we add the constraint that we may not centralize or share user data. We also contribute a simple experiment in which we simulate classifying sentiment for users with very distinct vocabularies. This experiment functions as an example of the tension between doing well globally on all users, and doing well on any specific individual user. It also provides a concrete example of how to employ our new metric to help reason about and resolve this tension. We hope this work can help frame and ground future work into personalization.