Leveraging Language Models and Bandit Algorithms to Drive Adoption of Battery-Electric Vehicles

Behavior change interventions are important to coordinate societal action across a wide array of important applications, including the adoption of electrified vehicles to reduce emissions. Prior work has demonstrated that interventions for behavior must be personalized, and that the intervention that is most effective on average across a large group can result in a backlash effect that strengthens opposition among some subgroups. Thus, it is important to target interventions to different audiences, and to present them in a natural, conversational style. In this context, an important emerging application domain for large language models (LLMs) is conversational interventions for behavior change. In this work, we leverage prior work on understanding values motivating the adoption of battery electric vehicles. We leverage new advances in LLMs, combined with a contextual bandit, to develop conversational interventions that are personalized to the values of each study participant. We use a contextual bandit algorithm to learn to target values based on the demographics of each participant. To train our bandit algorithm in an offline manner, we leverage LLMs to play the role of study participants. We benchmark the persuasive effectiveness of our bandit-enhanced LLM against an unaided LLM generating conversational interventions without demographic-targeted values.

Understanding the Cognitive Complexity in Language Elicited by Product Images

Product images (e.g., a phone) can be used to elicit a diverse set of consumer-reported features expressed through language, including surface-level perceptual attributes (e.g., "white") and more complex ones, like perceived utility (e.g., "battery"). The cognitive complexity of elicited language reveals the nature of cognitive processes and the context required to understand them; cognitive complexity also predicts consumers' subsequent choices. This work offers an approach for measuring and validating the cognitive complexity of human language elicited by product images, providing a tool for understanding the cognitive processes of human as well as virtual respondents simulated by Large Language Models (LLMs). We also introduce a large dataset that includes diverse descriptive labels for product images, including human-rated complexity. We demonstrate that human-rated cognitive complexity can be approximated using a set of natural language models that, combined, roughly capture the complexity construct. Moreover, this approach is minimally supervised and scalable, even in use cases with limited human assessment of complexity.