LLM Assisted Anomaly Detection Service for Site Reliability Engineers: Enhancing Cloud Infrastructure Resilience

This paper introduces a scalable Anomaly Detection Service with a generalizable API tailored for industrial time-series data, designed to assist Site Reliability Engineers (SREs) in managing cloud infrastructure. The service enables efficient anomaly detection in complex data streams, supporting proactive identification and resolution of issues. Furthermore, it presents an innovative approach to anomaly modeling in cloud infrastructure by utilizing Large Language Models (LLMs) to understand key components, their failure modes, and behaviors. A suite of algorithms for detecting anomalies is offered in univariate and multivariate time series data, including regression-based, mixture-model-based, and semi-supervised approaches. We provide insights into the usage patterns of the service, with over 500 users and 200,000 API calls in a year. The service has been successfully applied in various industrial settings, including IoT-based AI applications. We have also evaluated our system on public anomaly benchmarks to show its effectiveness. By leveraging it, SREs can proactively identify potential issues before they escalate, reducing downtime and improving response times to incidents, ultimately enhancing the overall customer experience. We plan to extend the system to include time series foundation models, enabling zero-shot anomaly detection capabilities.

A System and Benchmark for LLM-based Q&A on Heterogeneous Data

In many industrial settings, users wish to ask questions whose answers may be found in structured data sources such as a spreadsheets, databases, APIs, or combinations thereof. Often, the user doesn't know how to identify or access the right data source. This problem is compounded even further if multiple (and potentially siloed) data sources must be assembled to derive the answer. Recently, various Text-to-SQL applications that leverage Large Language Models (LLMs) have addressed some of these problems by enabling users to ask questions in natural language. However, these applications remain impractical in realistic industrial settings because they fail to cope with the data source heterogeneity that typifies such environments. In this paper, we address heterogeneity by introducing the siwarex platform, which enables seamless natural language access to both databases and APIs. To demonstrate the effectiveness of siwarex, we extend the popular Spider dataset and benchmark by replacing some of its tables by data retrieval APIs. We find that siwarex does a good job of coping with data source heterogeneity. Our modified Spider benchmark will soon be available to the research community

A Transformer-based Framework for Multivariate Time Series Representation Learning

In this work we propose for the first time a transformer-based framework for unsupervised representation learning of multivariate time series. Pre-trained models can be potentially used for downstream tasks such as regression and classification, forecasting and missing value imputation. By evaluating our models on several benchmark datasets for multivariate time series regression and classification, we show that not only does our modeling approach represent the most successful method employing unsupervised learning of multivariate time series presented to date, but also that it exceeds the current state-of-the-art performance of supervised methods; it does so even when the number of training samples is very limited, while offering computational efficiency. Finally, we demonstrate that unsupervised pre-training of our transformer models offers a substantial performance benefit over fully supervised learning, even without leveraging additional unlabeled data, i.e., by reusing the same data samples through the unsupervised objective.