TapeAgents: a Holistic Framework for Agent Development and Optimization

We present TapeAgents, an agent framework built around a granular, structured log tape of the agent session that also plays the role of the session's resumable state. In TapeAgents we leverage tapes to facilitate all stages of the LLM Agent development lifecycle. The agent reasons by processing the tape and the LLM output to produce new thought and action steps and append them to the tape. The environment then reacts to the agent's actions by likewise appending observation steps to the tape. By virtue of this tape-centred design, TapeAgents can provide AI practitioners with holistic end-to-end support. At the development stage, tapes facilitate session persistence, agent auditing, and step-by-step debugging. Post-deployment, one can reuse tapes for evaluation, fine-tuning, and prompt-tuning; crucially, one can adapt tapes from other agents or use revised historical tapes. In this report, we explain the TapeAgents design in detail. We demonstrate possible applications of TapeAgents with several concrete examples of building monolithic agents and multi-agent teams, of optimizing agent prompts and finetuning the agent's LLM. We present tooling prototypes and report a case study where we use TapeAgents to finetune a Llama-3.1-8B form-filling assistant to perform as well as GPT-4o while being orders of magnitude cheaper. Lastly, our comparative analysis shows that TapeAgents's advantages over prior frameworks stem from our novel design of the LLM agent as a resumable, modular state machine with a structured configuration, that generates granular, structured logs and that can transform these logs into training text -- a unique combination of features absent in previous work.

Exploring Zero and Few-shot Techniques for Intent Classification

Conversational NLU providers often need to scale to thousands of intent-classification models where new customers often face the cold-start problem. Scaling to so many customers puts a constraint on storage space as well. In this paper, we explore four different zero and few-shot intent classification approaches with this low-resource constraint: 1) domain adaptation, 2) data augmentation, 3) zero-shot intent classification using descriptions large language models (LLMs), and 4) parameter-efficient fine-tuning of instruction-finetuned language models. Our results show that all these approaches are effective to different degrees in low-resource settings. Parameter-efficient fine-tuning using T-few recipe (Liu et al., 2022) on Flan-T5 (Chang et al., 2022) yields the best performance even with just one sample per intent. We also show that the zero-shot method of prompting LLMs using intent descriptions

Automated Utterance Generation

Conversational AI assistants are becoming popular and question-answering is an important part of any conversational assistant. Using relevant utterances as features in question-answering has shown to improve both the precision and recall for retrieving the right answer by a conversational assistant. Hence, utterance generation has become an important problem with the goal of generating relevant utterances (sentences or phrases) from a knowledge base article that consists of a title and a description. However, generating good utterances usually requires a lot of manual effort, creating the need for an automated utterance generation. In this paper, we propose an utterance generation system which 1) uses extractive summarization to extract important sentences from the description, 2) uses multiple paraphrasing techniques to generate a diverse set of paraphrases of the title and summary sentences, and 3) selects good candidate paraphrases with the help of a novel candidate selection algorithm.