Trustworthy Answers, Messier Data: Bridging the Gap in Low-Resource Retrieval-Augmented Generation for Domain Expert Systems

RAG has become a key technique for enhancing LLMs by reducing hallucinations, especially in domain expert systems where LLMs may lack sufficient inherent knowledge. However, developing these systems in low-resource settings introduces several challenges: (1) handling heterogeneous data sources, (2) optimizing retrieval phase for trustworthy answers, and (3) evaluating generated answers across diverse aspects. To address these, we introduce a data generation pipeline that transforms raw multi-modal data into structured corpus and Q&A pairs, an advanced re-ranking phase improving retrieval precision, and a reference matching algorithm enhancing answer traceability. Applied to the automotive engineering domain, our system improves factual correctness (+1.94), informativeness (+1.16), and helpfulness (+1.67) over a non-RAG baseline, based on a 1-5 scale by an LLM judge. These results highlight the effectiveness of our approach across distinct aspects, with strong answer grounding and transparency.

Finding A Voice: Evaluating African American Dialect Generation for Chatbot Technology

As chatbots become increasingly integrated into everyday tasks, designing systems that accommodate diverse user populations is crucial for fostering trust, engagement, and inclusivity. This study investigates the ability of contemporary Large Language Models (LLMs) to generate African American Vernacular English (AAVE) and evaluates the impact of AAVE usage on user experiences in chatbot applications. We analyze the performance of three LLM families (Llama, GPT, and Claude) in producing AAVE-like utterances at varying dialect intensities and assess user preferences across multiple domains, including healthcare and education. Despite LLMs' proficiency in generating AAVE-like language, findings indicate that AAVE-speaking users prefer Standard American English (SAE) chatbots, with higher levels of AAVE correlating with lower ratings for a variety of characteristics, including chatbot trustworthiness and role appropriateness. These results highlight the complexities of creating inclusive AI systems and underscore the need for further exploration of diversity to enhance human-computer interactions.

Transforming Slot Schema Induction with Generative Dialogue State Inference

The challenge of defining a slot schema to represent the state of a task-oriented dialogue system is addressed by Slot Schema Induction (SSI), which aims to automatically induce slots from unlabeled dialogue data. Whereas previous approaches induce slots by clustering value spans extracted directly from the dialogue text, we demonstrate the power of discovering slots using a generative approach. By training a model to generate slot names and values that summarize key dialogue information with no prior task knowledge, our SSI method discovers high-quality candidate information for representing dialogue state. These discovered slot-value candidates can be easily clustered into unified slot schemas that align well with human-authored schemas. Experimental comparisons on the MultiWOZ and SGD datasets demonstrate that Generative Dialogue State Inference (GenDSI) outperforms the previous state-of-the-art on multiple aspects of the SSI task.

ESM+: Modern Insights into Perspective on Text-to-SQL Evaluation in the Age of Large Language Models

The task of Text-to-SQL enables anyone to retrieve information from SQL databases using natural language. Despite several challenges, recent models have made remarkable advancements in this task using large language models (LLMs). Interestingly, we find that LLM-based models without fine-tuning exhibit distinct natures compared to their fine-tuned counterparts, leading to inadequacies in current evaluation metrics to accurately convey their performance. Thus, we analyze the two primary metrics, Test Suite Execution Accuracy (EXE) and Exact Set Matching Accuracy (ESM), to examine their robustness for this task and address shortcomings. We compare the performance of 9 LLM-based models using EXE, the original ESM, and our improved ESM (called ESM+). Our results show that EXE and ESM have high false positive and negative rates of 11.3% and 13.9%, while ESM+ gives those of 0.1% and 2.6% respectively, providing a significantly more stable evaluation. We release the ESM+ script as open-source for the community to contribute, while enjoying a more reliable assessment of Text-to-SQL.

Leveraging Explicit Reasoning for Inference Integration in Commonsense-Augmented Dialogue Models

Open-domain dialogue systems need to grasp social commonsense to understand and respond effectively to human users. Commonsense-augmented dialogue models have been proposed that aim to infer commonsense knowledge from dialogue contexts in order to improve response quality. However, existing approaches to commonsense-augmented dialogue rely on implicit reasoning to integrate commonsense inferences during response generation. In this study, we explore the impact of explicit reasoning against implicit reasoning over commonsense for dialogue response generation. Our findings demonstrate that separating commonsense reasoning into explicit steps for generating, selecting, and integrating commonsense into responses leads to better dialogue interactions, improving naturalness, engagement, specificity, and overall quality. Subsequent analyses of these findings unveil insights into the effectiveness of various types of commonsense in generating responses and the particular response traits enhanced through explicit reasoning for commonsense integration. Our work advances research in open-domain dialogue by achieving a new state-of-the-art in commonsense-augmented response generation.

Leveraging Diverse Data Generation for Adaptable Zero-Shot Dialogue State Tracking

This work demonstrates that substantial gains in zero-shot dialogue state tracking (DST) accuracy can be achieved by increasing the diversity of training data using synthetic data generation techniques. Current DST training resources are severely limited in the number of application domains and slot types they cover due to the high costs of data collection, resulting in limited adaptability to new domains. The presented work overcomes this challenge using a novel, fully automatic data generation approach to create synthetic zero-shot DST training resources. Unlike previous approaches for generating DST data, the presented approach generates entirely new application domains to generate dialogues, complete with silver dialogue state annotations and slot descriptions. This approach is used to create the D0T dataset for training zero-shot DST models, which covers an unprecedented 1,000+ domains. Experiments performed on the MultiWOZ benchmark indicate that training models on diverse synthetic data yields a performance improvement of +6.7% Joint Goal Accuracy, achieving results competitive with much larger models.

Automating PTSD Diagnostics in Clinical Interviews: Leveraging Large Language Models for Trauma Assessments

The shortage of clinical workforce presents significant challenges in mental healthcare, limiting access to formal diagnostics and services. We aim to tackle this shortage by integrating a customized large language model (LLM) into the workflow, thus promoting equity in mental healthcare for the general population. Although LLMs have showcased their capability in clinical decision-making, their adaptation to severe conditions like Post-traumatic Stress Disorder (PTSD) remains largely unexplored. Therefore, we collect 411 clinician-administered diagnostic interviews and devise a novel approach to obtain high-quality data. Moreover, we build a comprehensive framework to automate PTSD diagnostic assessments based on interview contents by leveraging two state-of-the-art LLMs, GPT-4 and Llama-2, with potential for broader clinical diagnoses. Our results illustrate strong promise for LLMs, tested on our dataset, to aid clinicians in diagnostic validation. To the best of our knowledge, this is the first AI system that fully automates assessments for mental illness based on clinician-administered interviews.

What is Your Favorite Gender, MLM? Gender Bias Evaluation in Multilingual Masked Language Models

Bias is a disproportionate prejudice in favor of one side against another. Due to the success of transformer-based Masked Language Models (MLMs) and their impact on many NLP tasks, a systematic evaluation of bias in these models is needed more than ever. While many studies have evaluated gender bias in English MLMs, only a few works have been conducted for the task in other languages. This paper proposes a multilingual approach to estimate gender bias in MLMs from 5 languages: Chinese, English, German, Portuguese, and Spanish. Unlike previous work, our approach does not depend on parallel corpora coupled with English to detect gender bias in other languages using multilingual lexicons. Moreover, a novel model-based method is presented to generate sentence pairs for a more robust analysis of gender bias, compared to the traditional lexicon-based method. For each language, both the lexicon-based and model-based methods are applied to create two datasets respectively, which are used to evaluate gender bias in an MLM specifically trained for that language using one existing and 3 new scoring metrics. Our results show that the previous approach is data-sensitive and not stable as it does not remove contextual dependencies irrelevant to gender. In fact, the results often flip when different scoring metrics are used on the same dataset, suggesting that gender bias should be studied on a large dataset using multiple evaluation metrics for best practice.

Identifying Factual Inconsistency in Summaries: Towards Effective Utilization of Large Language Model

Factual inconsistency poses a significant hurdle for the commercial deployment of abstractive summarizers. Under this Large Language Model (LLM) era, this work focuses around two important questions: what is the best way to leverage LLM for factual inconsistency detection, and how could we distill a smaller LLM with both high efficiency and efficacy? Three zero-shot paradigms are firstly proposed and evaluated across five diverse datasets: direct inference on the entire summary or each summary window; entity verification through question generation and answering. Experiments suggest that LLM itself is capable to resolve this task train-free under the proper paradigm design, surpassing strong trained baselines by 2.8% on average. To further promote practical utility, we then propose training strategies aimed at distilling smaller open-source LLM that learns to score the entire summary at once with high accuracy, which outperforms the zero-shot approaches by much larger LLM, serving as an effective and efficient ready-to-use scorer.

ConvoSense: Overcoming Monotonous Commonsense Inferences for Conversational AI

Mastering commonsense understanding and reasoning is a pivotal skill essential for conducting engaging conversations. While there have been several attempts to create datasets that facilitate commonsense inferences in dialogue contexts, existing datasets tend to lack in-depth details, restate information already present in the conversation, and often fail to capture the multifaceted nature of commonsense reasoning. In response to these limitations, we compile a new synthetic dataset for commonsense reasoning in dialogue contexts using GPT, ConvoSense, that boasts greater contextual novelty, offers a higher volume of inferences per example, and substantially enriches the detail conveyed by the inferences. Our dataset contains over 500,000 inferences across 12,000 dialogues with 10 popular inference types, which empowers the training of generative commonsense models for dialogue that are superior in producing plausible inferences with high novelty when compared to models trained on the previous datasets. To the best of our knowledge, ConvoSense is the first of its kind to provide such a multitude of novel inferences at such a large scale.