Improving Text Matching in E-Commerce Search with A Rationalizable, Intervenable and Fast Entity-Based Relevance Model

Discovering the intended items of user queries from a massive repository of items is one of the main goals of an e-commerce search system. Relevance prediction is essential to the search system since it helps improve performance. When online serving a relevance model, the model is required to perform fast and accurate inference. Currently, the widely used models such as Bi-encoder and Cross-encoder have their limitations in accuracy or inference speed respectively. In this work, we propose a novel model called the Entity-Based Relevance Model (EBRM). We identify the entities contained in an item and decompose the QI (query-item) relevance problem into multiple QE (query-entity) relevance problems; we then aggregate their results to form the QI prediction using a soft logic formulation. The decomposition allows us to use a Cross-encoder QE relevance module for high accuracy as well as cache QE predictions for fast online inference. Utilizing soft logic makes the prediction procedure interpretable and intervenable. We also show that pretraining the QE module with auto-generated QE data from user logs can further improve the overall performance. The proposed method is evaluated on labeled data from e-commerce websites. Empirical results show that it achieves promising improvements with computation efficiency.

Gated Group Self-Attention for Answer Selection

Answer selection (answer ranking) is one of the key steps in many kinds of question answering (QA) applications, where deep models have achieved state-of-the-art performance. Among these deep models, recurrent neural network (RNN) based models are most popular, typically with better performance than convolutional neural network (CNN) based models. Nevertheless, it is difficult for RNN based models to capture the information about long-range dependency among words in the sentences of questions and answers. In this paper, we propose a new deep model, called gated group self-attention (GGSA), for answer selection. GGSA is inspired by global self-attention which is originally proposed for machine translation and has not been explored in answer selection. GGSA tackles the problem of global self-attention that local and global information cannot be well distinguished. Furthermore, an interaction mechanism between questions and answers is also proposed to enhance GGSA by a residual structure. Experimental results on two popular QA datasets show that GGSA can outperform existing answer selection models to achieve state-of-the-art performance. Furthermore, GGSA can also achieve higher accuracy than global self-attention for the answer selection task, with a lower computation cost.