Evaluation and Facilitation of Online Discussions in the LLM Era: A Survey

We present a survey of methods for assessing and enhancing the quality of online discussions, focusing on the potential of Large Language Models (LLMs). While online discourses aim, at least in theory, to foster mutual understanding, they often devolve into harmful exchanges, such as hate speech, threatening social cohesion and democratic values. Recent advancements in LLMs enable facilitation agents that not only moderate content, but also actively improve the quality of interactions. Our survey synthesizes ideas from Natural Language Processing (NLP) and Social Sciences to provide (a) a new taxonomy on discussion quality evaluation, (b) an overview of intervention and facilitation strategies, along with a new taxonomy on conversation facilitation datasets, (c) an LLM-oriented roadmap of good practices and future research directions, from technological and societal perspectives.

The AI Agent Index

Leading AI developers and startups are increasingly deploying agentic AI systems that can plan and execute complex tasks with limited human involvement. However, there is currently no structured framework for documenting the technical components, intended uses, and safety features of agentic systems. To fill this gap, we introduce the AI Agent Index, the first public database to document information about currently deployed agentic AI systems. For each system that meets the criteria for inclusion in the index, we document the system's components (e.g., base model, reasoning implementation, tool use), application domains (e.g., computer use, software engineering), and risk management practices (e.g., evaluation results, guardrails), based on publicly available information and correspondence with developers. We find that while developers generally provide ample information regarding the capabilities and applications of agentic systems, they currently provide limited information regarding safety and risk management practices. The AI Agent Index is available online at https://aiagentindex.mit.edu/