Less or More: Towards Glanceable Explanations for LLM Recommendations Using Ultra-Small Devices

Large Language Models (LLMs) have shown remarkable potential in recommending everyday actions as personal AI assistants, while Explainable AI (XAI) techniques are being increasingly utilized to help users understand why a recommendation is given. Personal AI assistants today are often located on ultra-small devices such as smartwatches, which have limited screen space. The verbosity of LLM-generated explanations, however, makes it challenging to deliver glanceable LLM explanations on such ultra-small devices. To address this, we explored 1) spatially structuring an LLM's explanation text using defined contextual components during prompting and 2) presenting temporally adaptive explanations to users based on confidence levels. We conducted a user study to understand how these approaches impacted user experiences when interacting with LLM recommendations and explanations on ultra-small devices. The results showed that structured explanations reduced users' time to action and cognitive load when reading an explanation. Always-on structured explanations increased users' acceptance of AI recommendations. However, users were less satisfied with structured explanations compared to unstructured ones due to their lack of sufficient, readable details. Additionally, adaptively presenting structured explanations was less effective at improving user perceptions of the AI compared to the always-on structured explanations. Together with users' interview feedback, the results led to design implications to be mindful of when personalizing the content and timing of LLM explanations that are displayed on ultra-small devices.

Eye Gaze as a Signal for Conveying User Attention in Contextual AI Systems

Advanced multimodal AI agents can now collaborate with users to solve challenges in the world. We explore eye tracking's role in such interaction to convey a user's attention relative to the physical environment. We hypothesize that this knowledge improves contextual understanding for AI agents. By observing hours of human-object interactions, we first measure the relationship between an eye tracker's signal quality and its ability to reliably place gaze on nearby physical objects. We then conduct experiments which relay the user's scanpath history as additional context querying multimodal agents. Our results show that eye tracking provides high value as a user attention signal and can convey information about the user's current task and interests to the agent.