Reassessing Evaluation Functions in Algorithmic Recourse: An Empirical Study from a Human-Centered Perspective

In this study, we critically examine the foundational premise of algorithmic recourse - a process of generating counterfactual action plans (i.e., recourses) assisting individuals to reverse adverse decisions made by AI systems. The assumption underlying algorithmic recourse is that individuals accept and act on recourses that minimize the gap between their current and desired states. This assumption, however, remains empirically unverified. To address this issue, we conducted a user study with 362 participants and assessed whether minimizing the distance function, a metric of the gap between the current and desired states, indeed prompts them to accept and act upon suggested recourses. Our findings reveal a nuanced landscape: participants' acceptance of recourses did not correlate with the recourse distance. Moreover, participants' willingness to act upon recourses peaked at the minimal recourse distance but was otherwise constant. These findings cast doubt on the prevailing assumption of algorithmic recourse research and signal the need to rethink the evaluation functions to pave the way for human-centered recourse generation.

Taking a Language Detour: How International Migrants Speaking a Minority Language Seek COVID-Related Information in Their Host Countries

Information seeking is crucial for people's self-care and wellbeing in times of public crises. Extensive research has investigated empirical understandings as well as technical solutions to facilitate information seeking by domestic citizens of affected regions. However, limited knowledge is established to support international migrants who need to survive a crisis in their host countries. The current paper presents an interview study with two cohorts of Chinese migrants living in Japan (N=14) and the United States (N=14). Participants reflected on their information seeking experiences during the COVID pandemic. The reflection was supplemented by two weeks of self-tracking where participants maintained records of their COVIDrelated information seeking practice. Our data indicated that participants often took language detours, or visits to Mandarin resources for information about the COVID outbreak in their host countries. They also made strategic use of the Mandarin information to perform selective reading, cross-checking, and contextualized interpretation of COVID-related information in Japanese or English. While such practices enhanced participants' perceived effectiveness of COVID-related information gathering and sensemaking, they disadvantaged people through sometimes incognizant ways. Further, participants lacked the awareness or preference to review migrant-oriented information that was issued by the host country's public authorities despite its availability. Building upon these findings, we discussed solutions to improve international migrants' COVID-related information seeking in their non-native language and cultural environment. We advocated inclusive crisis infrastructures that would engage people with diverse levels of local language fluency, information literacy, and experience in leveraging public services.