Robust personalized pricing under uncertainty of purchase probabilities

This paper is concerned with personalized pricing models aimed at maximizing the expected revenues or profits for a single item. While it is essential for personalized pricing to predict the purchase probabilities for each consumer, these predicted values are inherently subject to unavoidable errors that can negatively impact the realized revenues and profits. To address this issue, we focus on robust optimization techniques that yield reliable solutions to optimization problems under uncertainty. Specifically, we propose a robust optimization model for personalized pricing that accounts for the uncertainty of predicted purchase probabilities. This model can be formulated as a mixed-integer linear optimization problem, which can be solved exactly using mathematical optimization solvers. We also develop a Lagrangian decomposition algorithm combined with line search to efficiently find high-quality solutions for large-scale optimization problems. Experimental results demonstrate the effectiveness of our robust optimization model and highlight the utility of our Lagrangian decomposition algorithm in terms of both computational efficiency and solution quality.

Strategic Coupon Allocation for Increasing Providers' Sales Experiences in Two-sided Marketplaces

In a two-sided marketplace, network effects are crucial for competitiveness, and platforms need to retain users through advanced customer relationship management as much as possible. Maintaining numerous providers' stable and active presence on the platform is highly important to enhance the marketplace's scale and diversity. The strongest motivation for providers to continue using the platform is to realize actual profits through sales. Then, we propose a personalized promotion to increase the number of successful providers with sales experiences on the platform. The main contributions of our research are twofold. First, we introduce a new perspective in provider management with the distribution of successful sales experiences. Second, we propose a personalized promotion optimization method to maximize the number of providers' sales experiences. By utilizing this approach, we ensure equal opportunities for providers to experience sales without being monopolized by a few providers. Through experiments using actual data on coupon distribution, we confirm that our method enables the implementation of coupon allocation strategies that significantly increase the total number of providers having sales experiences.

Fast solution to the fair ranking problem using the Sinkhorn algorithm

In two-sided marketplaces such as online flea markets, recommender systems for providing consumers with personalized item rankings play a key role in promoting transactions between providers and consumers. Meanwhile, two-sided marketplaces face the problem of balancing consumer satisfaction and fairness among items to stimulate activity of item providers. Saito and Joachims (2022) devised an impact-based fair ranking method for maximizing the Nash social welfare based on fair division; however, this method, which requires solving a large-scale constrained nonlinear optimization problem, is very difficult to apply to practical-scale recommender systems. We thus propose a fast solution to the impact-based fair ranking problem. We first transform the fair ranking problem into an unconstrained optimization problem and then design a gradient ascent method that repeatedly executes the Sinkhorn algorithm. Experimental results demonstrate that our algorithm provides fair rankings of high quality and is about 1000 times faster than application of commercial optimization software.

Interpretable Price Bounds Estimation with Shape Constraints in Price Optimization

This paper addresses the interpretable estimation of price bounds within the context of price optimization. In recent years, price optimization methods have become indispensable for maximizing revenues and profits. However, effectively applying these methods to real-world pricing operations remains a significant challenge. It is crucial for operators, who are responsible for setting prices, to utilize reasonable price bounds that are not only interpretable but also acceptable. Despite this necessity, most studies assume that price bounds are given constant values, and few have explored the reasonable determination of these bounds. In response, we propose a comprehensive framework for determining price bounds, which includes both the estimation and adjustment of these bounds. Specifically, we first estimate the price bounds using three distinct approaches based on historical pricing data. We then adjust the estimated price bounds by solving an optimization problem that incorporates shape constraints. This method allows for the implementation of price optimization under practical and reasonable price bounds, suitable for real-world applications. We report the effectiveness of our proposed method through numerical experiments conducted with historical pricing data from actual services.

Robust portfolio optimization model for electronic coupon allocation

Currently, many e-commerce websites issue online/electronic coupons as an effective tool for promoting sales of various products and services. We focus on the problem of optimally allocating coupons to customers subject to a budget constraint on an e-commerce website. We apply a robust portfolio optimization model based on customer segmentation to the coupon allocation problem. We also validate the efficacy of our method through numerical experiments using actual data from randomly distributed coupons. Main contributions of our research are twofold. First, we handle six types of coupons, thereby making it extremely difficult to accurately estimate the difference in the effects of various coupons. Second, we demonstrate from detailed numerical results that the robust optimization model achieved larger uplifts of sales than did the commonly-used multiple-choice knapsack model and the conventional mean-variance optimization model. Our results open up great potential for robust portfolio optimization as an effective tool for practical coupon allocation.

An IPW-based Unbiased Ranking Metric in Two-sided Markets

In modern recommendation systems, unbiased learning-to-rank (LTR) is crucial for prioritizing items from biased implicit user feedback, such as click data. Several techniques, such as Inverse Propensity Weighting (IPW), have been proposed for single-sided markets. However, less attention has been paid to two-sided markets, such as job platforms or dating services, where successful conversions require matching preferences from both users. This paper addresses the complex interaction of biases between users in two-sided markets and proposes a tailored LTR approach. We first present a formulation of feedback mechanisms in two-sided matching platforms and point out that their implicit feedback may include position bias from both user groups. On the basis of this observation, we extend the IPW estimator and propose a new estimator, named two-sided IPW, to address the position bases in two-sided markets. We prove that the proposed estimator satisfies the unbiasedness for the ground-truth ranking metric. We conducted numerical experiments on real-world two-sided platforms and demonstrated the effectiveness of our proposed method in terms of both precision and robustness. Our experiments showed that our method outperformed baselines especially when handling rare items, which are less frequently observed in the training data.

Predicting Online Item-choice Behavior: A Shape-restricted Regression Perspective

This paper examines the relationship between user pageview (PV) histories and their item-choice behavior on an e-commerce website. We focus on PV sequences, which represent time series of the number of PVs for each user--item pair. We propose a shape-restricted optimization model that accurately estimates item-choice probabilities for all possible PV sequences. This model imposes monotonicity constraints on item-choice probabilities by exploiting partial orders for PV sequences, according to the recency and frequency of a user's previous PVs. To improve the computational efficiency of our optimization model, we devise efficient algorithms for eliminating all redundant constraints according to the transitivity of the partial orders. Experimental results using real-world clickstream data demonstrate that our method achieves higher prediction performance than that of a state-of-the-art optimization model and common machine learning methods.

A Latent-class Model for Estimating Product-choice Probabilities from Clickstream Data

This paper analyzes customer product-choice behavior based on the recency and frequency of each customer's page views on e-commerce sites. Recently, we devised an optimization model for estimating product-choice probabilities that satisfy monotonicity, convexity, and concavity constraints with respect to recency and frequency. This shape-restricted model delivered high predictive performance even when there were few training samples. However, typical e-commerce sites deal in many different varieties of products, so the predictive performance of the model can be further improved by integration of such product heterogeneity. For this purpose, we develop a novel latent-class shape-restricted model for estimating product-choice probabilities for each latent class of products. We also give a tailored expectation-maximization algorithm for parameter estimation. Computational results demonstrate that higher predictive performance is achieved with our latent-class model than with the previous shape-restricted model and common latent-class logistic regression.