Demystifying Issues, Causes and Solutions in LLM Open-Source Projects

With the advancements of Large Language Models (LLMs), an increasing number of open-source software projects are using LLMs as their core functional component. Although research and practice on LLMs are capturing considerable interest, no dedicated studies explored the challenges faced by practitioners of LLM open-source projects, the causes of these challenges, and potential solutions. To fill this research gap, we conducted an empirical study to understand the issues that practitioners encounter when developing and using LLM open-source software, the possible causes of these issues, and potential solutions.We collected all closed issues from 15 LLM open-source projects and labelled issues that met our requirements. We then randomly selected 994 issues from the labelled issues as the sample for data extraction and analysis to understand the prevalent issues, their underlying causes, and potential solutions. Our study results show that (1) Model Issue is the most common issue faced by practitioners, (2) Model Problem, Configuration and Connection Problem, and Feature and Method Problem are identified as the most frequent causes of the issues, and (3) Optimize Model is the predominant solution to the issues. Based on the study results, we provide implications for practitioners and researchers of LLM open-source projects.

Security Code Review by LLMs: A Deep Dive into Responses

Security code review aims to combine automated tools and manual efforts to detect security defects during development. The rapid development of Large Language Models (LLMs) has shown promising potential in software development, as well as opening up new possibilities in automated security code review. To explore the challenges of applying LLMs in practical code review for security defect detection, this study compared the detection performance of three state-of-the-art LLMs (Gemini Pro, GPT-4, and GPT-3.5) under five prompts on 549 code files that contain security defects from real-world code reviews. Through analyzing 82 responses generated by the best-performing LLM-prompt combination based on 100 randomly selected code files, we extracted and categorized quality problems present in these responses into 5 themes and 16 categories. Our results indicate that the responses produced by LLMs often suffer from verbosity, vagueness, and incompleteness, highlighting the necessity to enhance their conciseness, understandability, and compliance to security defect detection. This work reveals the deficiencies of LLM-generated responses in security code review and paves the way for future optimization of LLMs towards this task.

A Study of Fairness Concerns in AI-based Mobile App Reviews

With the growing application of AI-based systems in our lives and society, there is a rising need to ensure that AI-based systems are developed and used in a responsible way. Fairness is one of the socio-technical concerns that must be addressed in AI-based systems for this purpose. Unfair AI-based systems, particularly, unfair AI-based mobile apps, can pose difficulties for a significant proportion of the global populace. This paper aims to deeply analyze fairness concerns in AI-based app reviews. We first manually constructed a ground-truth dataset including a statistical sample of fairness and non-fairness reviews. Leveraging the ground-truth dataset, we then developed and evaluated a set of machine learning and deep learning classifiers that distinguish fairness reviews from non-fairness reviews. Our experiments show that our best-performing classifier can detect fairness reviews with a precision of 94%. We then applied the best-performing classifier on approximately 9.5M reviews collected from 108 AI-based apps and identified around 92K fairness reviews. While the fairness reviews appear in 23 app categories, we found that the 'communication' and 'social' app categories have the highest percentage of fairness reviews. Next, applying the K-means clustering technique to the 92K fairness reviews, followed by manual analysis, led to the identification of six distinct types of fairness concerns (e.g., 'receiving different quality of features and services in different platforms and devices' and 'lack of transparency and fairness in dealing with user-generated content'). Finally, the manual analysis of 2,248 app owners' responses to the fairness reviews identified six root causes (e.g., 'copyright issues', 'external factors', 'development cost') that app owners report to justify fairness concerns.