LLMForecaster: Improving Seasonal Event Forecasts with Unstructured Textual Data

Modern time-series forecasting models often fail to make full use of rich unstructured information about the time series themselves. This lack of proper conditioning can lead to obvious model failures; for example, models may be unaware of the details of a particular product, and hence fail to anticipate seasonal surges in customer demand in the lead up to major exogenous events like holidays for clearly relevant products. To address this shortcoming, this paper introduces a novel forecast post-processor -- which we call LLMForecaster -- that fine-tunes large language models (LLMs) to incorporate unstructured semantic and contextual information and historical data to improve the forecasts from an existing demand forecasting pipeline. In an industry-scale retail application, we demonstrate that our technique yields statistically significantly forecast improvements across several sets of products subject to holiday-driven demand surges.

$\spadesuit$ SPADE $\spadesuit$ Split Peak Attention DEcomposition

Demand forecasting faces challenges induced by Peak Events (PEs) corresponding to special periods such as promotions and holidays. Peak events create significant spikes in demand followed by demand ramp down periods. Neural networks like MQCNN and MQT overreact to demand peaks by carrying over the elevated PE demand into subsequent Post-Peak-Event (PPE) periods, resulting in significantly over-biased forecasts. To tackle this challenge, we introduce a neural forecasting model called Split Peak Attention DEcomposition, SPADE. This model reduces the impact of PEs on subsequent forecasts by modeling forecasting as consisting of two separate tasks: one for PEs; and the other for the rest. Its architecture then uses masked convolution filters and a specialized Peak Attention module. We show SPADE's performance on a worldwide retail dataset with hundreds of millions of products. Our results reveal a reduction in PPE degradation by 4.5% and an improvement in PE accuracy by 3.9%, relative to current production models.

GEANN: Scalable Graph Augmentations for Multi-Horizon Time Series Forecasting

Encoder-decoder deep neural networks have been increasingly studied for multi-horizon time series forecasting, especially in real-world applications. However, to forecast accurately, these sophisticated models typically rely on a large number of time series examples with substantial history. A rapidly growing topic of interest is forecasting time series which lack sufficient historical data -- often referred to as the ``cold start'' problem. In this paper, we introduce a novel yet simple method to address this problem by leveraging graph neural networks (GNNs) as a data augmentation for enhancing the encoder used by such forecasters. These GNN-based features can capture complex inter-series relationships, and their generation process can be optimized end-to-end with the forecasting task. We show that our architecture can use either data-driven or domain knowledge-defined graphs, scaling to incorporate information from multiple very large graphs with millions of nodes. In our target application of demand forecasting for a large e-commerce retailer, we demonstrate on both a small dataset of 100K products and a large dataset with over 2 million products that our method improves overall performance over competitive baseline models. More importantly, we show that it brings substantially more gains to ``cold start'' products such as those newly launched or recently out-of-stock.