Automation from the Worker's Perspective

Common narratives about automation often pit new technologies against workers. The introduction of advanced machine tools, industrial robots, and AI have all been met with concern that technological progress will mean fewer jobs. However, workers themselves offer a more optimistic, nuanced perspective. Drawing on a far-reaching 2024 survey of more than 9,000 workers across nine countries, this paper finds that more workers report potential benefits from new technologies like robots and AI for their safety and comfort at work, their pay, and their autonomy on the job than report potential costs. Workers with jobs that ask them to solve complex problems, workers who feel valued by their employers, and workers who are motivated to move up in their careers are all more likely to see new technologies as beneficial. In contrast to assumptions in previous research, more formal education is in some cases associated with more negative attitudes toward automation and its impact on work. In an experimental setting, the prospect of financial incentives for workers improve their perceptions of automation technologies, whereas the prospect of increased input about how new technologies are used does not have a significant effect on workers' attitudes toward automation.

Fair Contextual Multi-Armed Bandits: Theory and Experiments

When an AI system interacts with multiple users, it frequently needs to make allocation decisions. For instance, a virtual agent decides whom to pay attention to in a group setting, or a factory robot selects a worker to deliver a part. Demonstrating fairness in decision making is essential for such systems to be broadly accepted. We introduce a Multi-Armed Bandit algorithm with fairness constraints, where fairness is defined as a minimum rate that a task or a resource is assigned to a user. The proposed algorithm uses contextual information about the users and the task and makes no assumptions on how the losses capturing the performance of different users are generated. We provide theoretical guarantees of performance and empirical results from simulation and an online user study. The results highlight the benefit of accounting for contexts in fair decision making, especially when users perform better at some contexts and worse at others.