SafeChat: A Framework for Building Trustworthy Collaborative Assistants and a Case Study of its Usefulness

Collaborative assistants, or chatbots, are data-driven decision support systems that enable natural interaction for task completion. While they can meet critical needs in modern society, concerns about their reliability and trustworthiness persist. In particular, Large Language Model (LLM)-based chatbots like ChatGPT, Gemini, and DeepSeek are becoming more accessible. However, such chatbots have limitations, including their inability to explain response generation, the risk of generating problematic content, the lack of standardized testing for reliability, and the need for deep AI expertise and extended development times. These issues make chatbots unsuitable for trust-sensitive applications like elections or healthcare. To address these concerns, we introduce SafeChat, a general architecture for building safe and trustworthy chatbots, with a focus on information retrieval use cases. Key features of SafeChat include: (a) safety, with a domain-agnostic design where responses are grounded and traceable to approved sources (provenance), and 'do-not-respond' strategies to prevent harmful answers; (b) usability, with automatic extractive summarization of long responses, traceable to their sources, and automated trust assessments to communicate expected chatbot behavior, such as sentiment; and (c) fast, scalable development, including a CSV-driven workflow, automated testing, and integration with various devices. We implemented SafeChat in an executable framework using the open-source chatbot platform Rasa. A case study demonstrates its application in building ElectionBot-SC, a chatbot designed to safely disseminate official election information. SafeChat is being used in many domains, validating its potential, and is available at: https://github.com/ai4society/trustworthy-chatbot.

A Novel Approach to Balance Convenience and Nutrition in Meals With Long-Term Group Recommendations and Reasoning on Multimodal Recipes and its Implementation in BEACON

"A common decision made by people, whether healthy or with health conditions, is choosing meals like breakfast, lunch, and dinner, comprising combinations of foods for appetizer, main course, side dishes, desserts, and beverages. Often, this decision involves tradeoffs between nutritious choices (e.g., salt and sugar levels, nutrition content) and convenience (e.g., cost and accessibility, cuisine type, food source type). We present a data-driven solution for meal recommendations that considers customizable meal configurations and time horizons. This solution balances user preferences while accounting for food constituents and cooking processes. Our contributions include introducing goodness measures, a recipe conversion method from text to the recently introduced multimodal rich recipe representation (R3) format, learning methods using contextual bandits that show promising preliminary results, and the prototype, usage-inspired, BEACON system."

BEACON: Balancing Convenience and Nutrition in Meals With Long-Term Group Recommendations and Reasoning on Multimodal Recipes

A common, yet regular, decision made by people, whether healthy or with any health condition, is to decide what to have in meals like breakfast, lunch, and dinner, consisting of a combination of foods for appetizer, main course, side dishes, desserts, and beverages. However, often this decision is seen as a trade-off between nutritious choices (e.g., low salt and sugar) or convenience (e.g., inexpensive, fast to prepare/obtain, taste better). In this preliminary work, we present a data-driven approach for the novel meal recommendation problem that can explore and balance choices for both considerations while also reasoning about a food's constituents and cooking process. Beyond the problem formulation, our contributions also include a goodness measure, a recipe conversion method from text to the recently introduced multimodal rich recipe representation (R3) format, and learning methods using contextual bandits that show promising results.