Designing AI-based Conversational Agent for Diabetes Care in a Multilingual Context

Conversational agents (CAs) represent an emerging research field in health information systems, where there are great potentials in empowering patients with timely information and natural language interfaces. Nevertheless, there have been limited attempts in establishing prescriptive knowledge on designing CAs in the healthcare domain in general, and diabetes care specifically. In this paper, we conducted a Design Science Research project and proposed three design principles for designing health-related CAs that embark on artificial intelligence (AI) to address the limitations of existing solutions. Further, we instantiated the proposed design and developed AMANDA - an AI-based multilingual CA in diabetes care with state-of-the-art technologies for natural-sounding localised accent. We employed mean opinion scores and system usability scale to evaluate AMANDA's speech quality and usability, respectively. This paper provides practitioners with a blueprint for designing CAs in diabetes care with concrete design guidelines that can be extended into other healthcare domains.

ReINTEL: A Multimodal Data Challenge for Responsible Information Identification on Social Network Sites

This paper reports on the ReINTEL Shared Task for Responsible Information Identification on social network sites, which is hosted at the seventh annual workshop on Vietnamese Language and Speech Processing (VLSP 2020). Given a piece of news with respective textual, visual content and metadata, participants are required to classify whether the news is `reliable' or `unreliable'. In order to generate a fair benchmark, we introduce a novel human-annotated dataset of over 10,000 news collected from a social network in Vietnam. All models will be evaluated in terms of AUC-ROC score, a typical evaluation metric for classification. The competition was run on the Codalab platform. Within two months, the challenge has attracted over 60 participants and recorded nearly 1,000 submission entries.