Steering Conversational Large Language Models for Long Emotional Support Conversations

In this study, we address the challenge of consistently following emotional support strategies in long conversations by large language models (LLMs). We introduce the Strategy-Relevant Attention (SRA) metric, a model-agnostic measure designed to evaluate the effectiveness of LLMs in adhering to strategic prompts in emotional support contexts. By analyzing conversations within the Emotional Support Conversations dataset (ESConv) using LLaMA models, we demonstrate that SRA is significantly correlated with a model's ability to sustain the outlined strategy throughout the interactions. Our findings reveal that the application of SRA-informed prompts leads to enhanced strategic adherence, resulting in conversations that more reliably exhibit the desired emotional support strategies over longer conversations. Furthermore, we contribute a comprehensive, multi-branch synthetic conversation dataset for ESConv, featuring a variety of strategy continuations informed by our optimized prompting method. The code and data are publicly available on our Github.

Consolidating Strategies for Countering Hate Speech Using Persuasive Dialogues

Hateful comments are prevalent on social media platforms. Although tools for automatically detecting, flagging, and blocking such false, offensive, and harmful content online have lately matured, such reactive and brute force methods alone provide short-term and superficial remedies while the perpetrators persist. With the public availability of large language models which can generate articulate synthetic and engaging content at scale, there are concerns about the rapid growth of dissemination of such malicious content on the web. There is now a need to focus on deeper, long-term solutions that involve engaging with the human perpetrator behind the source of the content to change their viewpoint or at least bring down the rhetoric using persuasive means. To do that, we propose defining and experimenting with controllable strategies for generating counter-arguments to hateful comments in online conversations. We experiment with controlling response generation using features based on (i) argument structure and reasoning-based Walton argument schemes, (ii) counter-argument speech acts, and (iii) human characteristics-based qualities such as Big-5 personality traits and human values. Using automatic and human evaluations, we determine the best combination of features that generate fluent, argumentative, and logically sound arguments for countering hate. We further share the developed computational models for automatically annotating text with such features, and a silver-standard annotated version of an existing hate speech dialog corpora.

ArgU: A Controllable Factual Argument Generator

Effective argumentation is essential towards a purposeful conversation with a satisfactory outcome. For example, persuading someone to reconsider smoking might involve empathetic, well founded arguments based on facts and expert opinions about its ill-effects and the consequences on one's family. However, the automatic generation of high-quality factual arguments can be challenging. Addressing existing controllability issues can make the recent advances in computational models for argument generation a potential solution. In this paper, we introduce ArgU: a neural argument generator capable of producing factual arguments from input facts and real-world concepts that can be explicitly controlled for stance and argument structure using Walton's argument scheme-based control codes. Unfortunately, computational argument generation is a relatively new field and lacks datasets conducive to training. Hence, we have compiled and released an annotated corpora of 69,428 arguments spanning six topics and six argument schemes, making it the largest publicly available corpus for identifying argument schemes; the paper details our annotation and dataset creation framework. We further experiment with an argument generation strategy that establishes an inference strategy by generating an ``argument template'' before actual argument generation. Our results demonstrate that it is possible to automatically generate diverse arguments exhibiting different inference patterns for the same set of facts by using control codes based on argument schemes and stance.

Rudolf Christoph Eucken at SemEval-2023 Task 4: An Ensemble Approach for Identifying Human Values from Arguments

The subtle human values we acquire through life experiences govern our thoughts and gets reflected in our speech. It plays an integral part in capturing the essence of our individuality and making it imperative to identify such values in computational systems that mimic human actions. Computational argumentation is a field that deals with the argumentation capabilities of humans and can benefit from identifying such values. Motivated by that, we present an ensemble approach for detecting human values from argument text. Our ensemble comprises three models: (i) An entailment-based model for determining the human values based on their descriptions, (ii) A Roberta-based classifier that predicts the set of human values from an argument. (iii) A Roberta-based classifier to predict a reduced set of human values from an argument. We experiment with different ways of combining the models and report our results. Furthermore, our best combination achieves an overall F1 score of 0.48 on the main test set.

Diving Deep into Modes of Fact Hallucinations in Dialogue Systems

Knowledge Graph(KG) grounded conversations often use large pre-trained models and usually suffer from fact hallucination. Frequently entities with no references in knowledge sources and conversation history are introduced into responses, thus hindering the flow of the conversation -- existing work attempt to overcome this issue by tweaking the training procedure or using a multi-step refining method. However, minimal effort is put into constructing an entity-level hallucination detection system, which would provide fine-grained signals that control fallacious content while generating responses. As a first step to address this issue, we dive deep to identify various modes of hallucination in KG-grounded chatbots through human feedback analysis. Secondly, we propose a series of perturbation strategies to create a synthetic dataset named FADE (FActual Dialogue Hallucination DEtection Dataset). Finally, we conduct comprehensive data analyses and create multiple baseline models for hallucination detection to compare against human-verified data and already established benchmarks.

Using Multi-Encoder Fusion Strategies to Improve Personalized Response Selection

Personalized response selection systems are generally grounded on persona. However, there exists a co-relation between persona and empathy, which is not explored well in these systems. Also, faithfulness to the conversation context plunges when a contradictory or an off-topic response is selected. This paper attempts to address these issues by proposing a suite of fusion strategies that capture the interaction between persona, emotion, and entailment information of the utterances. Ablation studies on the Persona-Chat dataset show that incorporating emotion and entailment improves the accuracy of response selection. We combine our fusion strategies and concept-flow encoding to train a BERT-based model which outperforms the previous methods by margins larger than 2.3 % on original personas and 1.9 % on revised personas in terms of hits@1 (top-1 accuracy), achieving a new state-of-the-art performance on the Persona-Chat dataset.

Proto: A Neural Cocktail for Generating Appealing Conversations

In this paper, we present our Alexa Prize Grand Challenge 4 socialbot: Proto. Leveraging diverse sources of world knowledge, and powered by a suite of neural and rule-based natural language understanding modules, state-of-the-art neural generators, novel state-based deterministic generators, an ensemble of neural re-rankers, a robust post-processing algorithm, and an efficient overall conversation strategy, Proto strives to be able to converse coherently about a diverse range of topics of interest to humans, and provide a memorable experience to the user. In this paper we dissect and analyze the different components and conversation strategies implemented by our socialbot, which enables us to generate colloquial, empathetic, engaging, self-rectifying, factually correct, and on-topic response, which has helped us achieve consistent scores throughout the competition.

Similarity Based Label Smoothing For Dialogue Generation

Generative neural conversational systems are generally trained with the objective of minimizing the entropy loss between the training "hard" targets and the predicted logits. Often, performance gains and improved generalization can be achieved by using regularization techniques like label smoothing, which converts the training "hard" targets to "soft" targets. However, label smoothing enforces a data independent uniform distribution on the incorrect training targets, which leads to an incorrect assumption of equi-probable incorrect targets for each correct target. In this paper we propose and experiment with incorporating data dependent word similarity based weighing methods to transforms the uniform distribution of the incorrect target probabilities in label smoothing, to a more natural distribution based on semantics. We introduce hyperparameters to control the incorrect target distribution, and report significant performance gains over networks trained using standard label smoothing based loss, on two standard open domain dialogue corpora.

Medical Literature Mining and Retrieval in a Conversational Setting

The Covid-19 pandemic has caused a spur in the medical research literature. With new research advances in understanding the virus, there is a need for robust text mining tools which can process, extract and present answers from the literature in a concise and consumable way. With a DialoGPT based multi-turn conversation generation module, and BM-25 \& neural embeddings based ensemble information retrieval module, in this paper we present a conversational system, which can retrieve and answer coronavirus-related queries from the rich medical literature, and present it in a conversational setting with the user. We further perform experiments to compare neural embedding-based document retrieval and the traditional BM25 retrieval algorithm and report the results.