LLM-guided Plan and Retrieval: A Strategic Alignment for Interpretable User Satisfaction Estimation in Dialogue

Understanding user satisfaction with conversational systems, known as User Satisfaction Estimation (USE), is essential for assessing dialogue quality and enhancing user experiences. However, existing methods for USE face challenges due to limited understanding of underlying reasons for user dissatisfaction and the high costs of annotating user intentions. To address these challenges, we propose PRAISE (Plan and Retrieval Alignment for Interpretable Satisfaction Estimation), an interpretable framework for effective user satisfaction prediction. PRAISE operates through three key modules. The Strategy Planner develops strategies, which are natural language criteria for classifying user satisfaction. The Feature Retriever then incorporates knowledge on user satisfaction from Large Language Models (LLMs) and retrieves relevance features from utterances. Finally, the Score Analyzer evaluates strategy predictions and classifies user satisfaction. Experimental results demonstrate that PRAISE achieves state-of-the-art performance on three benchmarks for the USE task. Beyond its superior performance, PRAISE offers additional benefits. It enhances interpretability by providing instance-level explanations through effective alignment of utterances with strategies. Moreover, PRAISE operates more efficiently than existing approaches by eliminating the need for LLMs during the inference phase.

HEISIR: Hierarchical Expansion of Inverted Semantic Indexing for Training-free Retrieval of Conversational Data using LLMs

The growth of conversational AI services has increased demand for effective information retrieval from dialogue data. However, existing methods often face challenges in capturing semantic intent or require extensive labeling and fine-tuning. This paper introduces HEISIR (Hierarchical Expansion of Inverted Semantic Indexing for Retrieval), a novel framework that enhances semantic understanding in conversational data retrieval through optimized data ingestion, eliminating the need for resource-intensive labeling or model adaptation. HEISIR implements a two-step process: (1) Hierarchical Triplets Formulation and (2) Adjunct Augmentation, creating semantic indices consisting of Subject-Verb-Object-Adjunct (SVOA) quadruplets. This structured representation effectively captures the underlying semantic information from dialogue content. HEISIR achieves high retrieval performance while maintaining low latency during the actual retrieval process. Our experimental results demonstrate that HEISIR outperforms fine-tuned models across various embedding types and language models. Beyond improving retrieval capabilities, HEISIR also offers opportunities for intent and topic analysis in conversational data, providing a versatile solution for dialogue systems.

Safe-Embed: Unveiling the Safety-Critical Knowledge of Sentence Encoders

Despite the impressive capabilities of Large Language Models (LLMs) in various tasks, their vulnerability to unsafe prompts remains a critical issue. These prompts can lead LLMs to generate responses on illegal or sensitive topics, posing a significant threat to their safe and ethical use. Existing approaches attempt to address this issue using classification models, but they have several drawbacks. With the increasing complexity of unsafe prompts, similarity search-based techniques that identify specific features of unsafe prompts provide a more robust and effective solution to this evolving problem. This paper investigates the potential of sentence encoders to distinguish safe from unsafe prompts, and the ability to classify various unsafe prompts according to a safety taxonomy. We introduce new pairwise datasets and the Categorical Purity (CP) metric to measure this capability. Our findings reveal both the effectiveness and limitations of existing sentence encoders, proposing directions to improve sentence encoders to operate as more robust safety detectors. Our code is available at https://github.com/JwdanielJung/Safe-Embed.