Angler: Helping Machine Translation Practitioners Prioritize Model Improvements

Machine learning (ML) models can fail in unexpected ways in the real world, but not all model failures are equal. With finite time and resources, ML practitioners are forced to prioritize their model debugging and improvement efforts. Through interviews with 13 ML practitioners at Apple, we found that practitioners construct small targeted test sets to estimate an error's nature, scope, and impact on users. We built on this insight in a case study with machine translation models, and developed Angler, an interactive visual analytics tool to help practitioners prioritize model improvements. In a user study with 7 machine translation experts, we used Angler to understand prioritization practices when the input space is infinite, and obtaining reliable signals of model quality is expensive. Our study revealed that participants could form more interesting and user-focused hypotheses for prioritization by analyzing quantitative summary statistics and qualitatively assessing data by reading sentences.

Beyond General Purpose Machine Translation: The Need for Context-specific Empirical Research to Design for Appropriate User Trust

Machine Translation (MT) has the potential to help people overcome language barriers and is widely used in high-stakes scenarios, such as in hospitals. However, in order to use MT reliably and safely, users need to understand when to trust MT outputs and how to assess the quality of often imperfect translation results. In this paper, we discuss research directions to support users to calibrate trust in MT systems. We share findings from an empirical study in which we conducted semi-structured interviews with 20 clinicians to understand how they communicate with patients across language barriers, and if and how they use MT systems. Based on our findings, we advocate for empirical research on how MT systems are used in practice as an important first step to addressing the challenges in building appropriate trust between users and MT tools.

What If I Don't Like Any Of The Choices? The Limits of Preference Elicitation for Participatory Algorithm Design

Emerging methods for participatory algorithm design have proposed collecting and aggregating individual stakeholder preferences to create algorithmic systems that account for those stakeholders' values. Using algorithmic student assignment as a case study, we argue that optimizing for individual preference satisfaction in the distribution of limited resources may actually inhibit progress towards social and distributive justice. Individual preferences can be a useful signal but should be expanded to support more expressive and inclusive forms of democratic participation.