Towards Optimizing a Retrieval Augmented Generation using Large Language Model on Academic Data

Given the growing trend of many organizations integrating Retrieval Augmented Generation (RAG) into their operations, we assess RAG on domain-specific data and test state-of-the-art models across various optimization techniques. We incorporate four optimizations; Multi-Query, Child-Parent-Retriever, Ensemble Retriever, and In-Context-Learning, to enhance the functionality and performance in the academic domain. We focus on data retrieval, specifically targeting various study programs at a large technical university. We additionally introduce a novel evaluation approach, the RAG Confusion Matrix designed to assess the effectiveness of various configurations within the RAG framework. By exploring the integration of both open-source (e.g., Llama2, Mistral) and closed-source (GPT-3.5 and GPT-4) Large Language Models, we offer valuable insights into the application and optimization of RAG frameworks in domain-specific contexts. Our experiments show a significant performance increase when including multi-query in the retrieval phase.

AdaptEval: Evaluating Large Language Models on Domain Adaptation for Text Summarization

Despite the advances in the abstractive summarization task using Large Language Models (LLM), there is a lack of research that asses their abilities to easily adapt to different domains. We evaluate the domain adaptation abilities of a wide range of LLMs on the summarization task across various domains in both fine-tuning and in-context learning settings. We also present AdaptEval, the first domain adaptation evaluation suite. AdaptEval includes a domain benchmark and a set of metrics to facilitate the analysis of domain adaptation. Our results demonstrate that LLMs exhibit comparable performance in the in-context learning setting, regardless of their parameter scale.

Towards Optimizing and Evaluating a Retrieval Augmented QA Chatbot using LLMs with Human in the Loop

Large Language Models have found application in various mundane and repetitive tasks including Human Resource (HR) support. We worked with the domain experts of SAP SE to develop an HR support chatbot as an efficient and effective tool for addressing employee inquiries. We inserted a human-in-the-loop in various parts of the development cycles such as dataset collection, prompt optimization, and evaluation of generated output. By enhancing the LLM-driven chatbot's response quality and exploring alternative retrieval methods, we have created an efficient, scalable, and flexible tool for HR professionals to address employee inquiries effectively. Our experiments and evaluation conclude that GPT-4 outperforms other models and can overcome inconsistencies in data through internal reasoning capabilities. Additionally, through expert analysis, we infer that reference-free evaluation metrics such as G-Eval and Prometheus demonstrate reliability closely aligned with that of human evaluation.

Challenges in Domain-Specific Abstractive Summarization and How to Overcome them

Large Language Models work quite well with general-purpose data and many tasks in Natural Language Processing. However, they show several limitations when used for a task such as domain-specific abstractive text summarization. This paper identifies three of those limitations as research problems in the context of abstractive text summarization: 1) Quadratic complexity of transformer-based models with respect to the input text length; 2) Model Hallucination, which is a model's ability to generate factually incorrect text; and 3) Domain Shift, which happens when the distribution of the model's training and test corpus is not the same. Along with a discussion of the open research questions, this paper also provides an assessment of existing state-of-the-art techniques relevant to domain-specific text summarization to address the research gaps.

Investigating Conversational Search Behavior For Domain Exploration

Conversational search has evolved as a new information retrieval paradigm, marking a shift from traditional search systems towards interactive dialogues with intelligent search agents. This change especially affects exploratory information-seeking contexts, where conversational search systems can guide the discovery of unfamiliar domains. In these scenarios, users find it often difficult to express their information goals due to insufficient background knowledge. Conversational interfaces can provide assistance by eliciting information needs and narrowing down the search space. However, due to the complexity of information-seeking behavior, the design of conversational interfaces for retrieving information remains a great challenge. Although prior work has employed user studies to empirically ground the system design, most existing studies are limited to well-defined search tasks or known domains, thus being less exploratory in nature. Therefore, we conducted a laboratory study to investigate open-ended search behavior for navigation through unknown information landscapes. The study comprised of 26 participants who were restricted in their search to a text chat interface. Based on the collected dialogue transcripts, we applied statistical analyses and process mining techniques to uncover general information-seeking patterns across five different domains. We not only identify core dialogue acts and their interrelations that enable users to discover domain knowledge, but also derive design suggestions for conversational search systems.