Abstract:The load planning problem is a critical challenge in service network design for parcel carriers: it decides how many trailers (or loads) to assign for dispatch over time between pairs of terminals. Another key challenge is to determine a flow plan, which specifies how parcel volumes are assigned to planned loads. This paper considers the Dynamic Load Planning Problem (DLPP) that considers both flow and load planning challenges jointly to adjust loads and flows as the demand forecast changes over time before the day of operations. The paper aims at developing a decision-support tool to inform planners making these decisions at terminals across the network. The paper formulates the DLPP as a MIP and shows that it admits a large number of symmetries in a network where each commodity can be routed through primary and alternate paths. As a result, an optimization solver may return fundamentally different solutions to closely related problems, confusing planners and reducing trust in optimization. To remedy this limitation, the paper proposes a Goal-Directed Optimization that eliminates those symmetries by generating optimal solutions staying close to a reference plan. The paper also proposes an optimization proxy to address the computational challenges of the optimization models. The proxy combines a machine learning model and a feasibility restoration model and finds solutions that satisfy real-time constraints imposed by planners-in-the-loop. An extensive computational study on industrial instances shows that the optimization proxy is around 10 times faster than the commercial solver in obtaining the same quality solutions and orders of magnitude faster for generating solutions that are consistent with each other. The proposed approach also demonstrates the benefits of the DLPP for load consolidation, and the significant savings obtained from combining machine learning and optimization.