Explainability and Hate Speech: Structured Explanations Make Social Media Moderators Faster

Content moderators play a key role in keeping the conversation on social media healthy. While the high volume of content they need to judge represents a bottleneck to the moderation pipeline, no studies have explored how models could support them to make faster decisions. There is, by now, a vast body of research into detecting hate speech, sometimes explicitly motivated by a desire to help improve content moderation, but published research using real content moderators is scarce. In this work we investigate the effect of explanations on the speed of real-world moderators. Our experiments show that while generic explanations do not affect their speed and are often ignored, structured explanations lower moderators' decision making time by 7.4%.

Explainable Abuse Detection as Intent Classification and Slot Filling

To proactively offer social media users a safe online experience, there is a need for systems that can detect harmful posts and promptly alert platform moderators. In order to guarantee the enforcement of a consistent policy, moderators are provided with detailed guidelines. In contrast, most state-of-the-art models learn what abuse is from labelled examples and as a result base their predictions on spurious cues, such as the presence of group identifiers, which can be unreliable. In this work we introduce the concept of policy-aware abuse detection, abandoning the unrealistic expectation that systems can reliably learn which phenomena constitute abuse from inspecting the data alone. We propose a machine-friendly representation of the policy that moderators wish to enforce, by breaking it down into a collection of intents and slots. We collect and annotate a dataset of 3,535 English posts with such slots, and show how architectures for intent classification and slot filling can be used for abuse detection, while providing a rationale for model decisions.