NoRefER: a Referenceless Quality Metric for Automatic Speech Recognition via Semi-Supervised Language Model Fine-Tuning with Contrastive Learning

This paper introduces NoRefER, a novel referenceless quality metric for automatic speech recognition (ASR) systems. Traditional reference-based metrics for evaluating ASR systems require costly ground-truth transcripts. NoRefER overcomes this limitation by fine-tuning a multilingual language model for pair-wise ranking ASR hypotheses using contrastive learning with Siamese network architecture. The self-supervised NoRefER exploits the known quality relationships between hypotheses from multiple compression levels of an ASR for learning to rank intra-sample hypotheses by quality, which is essential for model comparisons. The semi-supervised version also uses a referenced dataset to improve its inter-sample quality ranking, which is crucial for selecting potentially erroneous samples. The results indicate that NoRefER correlates highly with reference-based metrics and their intra-sample ranks, indicating a high potential for referenceless ASR evaluation or a/b testing.

A Reference-less Quality Metric for Automatic Speech Recognition via Contrastive-Learning of a Multi-Language Model with Self-Supervision

The common standard for quality evaluation of automatic speech recognition (ASR) systems is reference-based metrics such as the Word Error Rate (WER), computed using manual ground-truth transcriptions that are time-consuming and expensive to obtain. This work proposes a multi-language referenceless quality metric, which allows comparing the performance of different ASR models on a speech dataset without ground truth transcriptions. To estimate the quality of ASR hypotheses, a pre-trained language model (LM) is fine-tuned with contrastive learning in a self-supervised learning manner. In experiments conducted on several unseen test datasets consisting of outputs from top commercial ASR engines in various languages, the proposed referenceless metric obtains a much higher correlation with WER scores and their ranks than the perplexity metric from the state-of-art multi-lingual LM in all experiments, and also reduces WER by more than $7\%$ when used for ensembling hypotheses. The fine-tuned model and experiments are made available for the reproducibility: https://github.com/aixplain/NoRefER