Should We Fine-Tune or RAG? Evaluating Different Techniques to Adapt LLMs for Dialogue

We study the limitations of Large Language Models (LLMs) for the task of response generation in human-machine dialogue. Several techniques have been proposed in the literature for different dialogue types (e.g., Open-Domain). However, the evaluations of these techniques have been limited in terms of base LLMs, dialogue types and evaluation metrics. In this work, we extensively analyze different LLM adaptation techniques when applied to different dialogue types. We have selected two base LLMs, Llama-2 and Mistral, and four dialogue types Open-Domain, Knowledge-Grounded, Task-Oriented, and Question Answering. We evaluate the performance of in-context learning and fine-tuning techniques across datasets selected for each dialogue type. We assess the impact of incorporating external knowledge to ground the generation in both scenarios of Retrieval-Augmented Generation (RAG) and gold knowledge. We adopt consistent evaluation and explainability criteria for automatic metrics and human evaluation protocols. Our analysis shows that there is no universal best-technique for adapting large language models as the efficacy of each technique depends on both the base LLM and the specific type of dialogue. Last but not least, the assessment of the best adaptation technique should include human evaluation to avoid false expectations and outcomes derived from automatic metrics.

Is Your LLM Outdated? Benchmarking LLMs & Alignment Algorithms for Time-Sensitive Knowledge

We study the appropriateness of Large Language Models (LLMs) as knowledge repositories. We focus on the challenge of maintaining LLMs' factual knowledge up-to-date over time. Motivated by the lack of studies on identifying outdated knowledge within LLMs, we design and develop a dynamic benchmark with up-to-date ground truth answers for each target factual question. We evaluate eighteen open-source and closed-source state-of-the-art LLMs on time-sensitive knowledge retrieved in real-time from Wikidata. We select time-sensitive domain facts in politics, sports, and organizations, and estimate the recency of the information learned by the model during pre-training\fine-tuning. In the second contribution, we evaluate the effectiveness of knowledge editing methods for aligning LLMs with up-to-date factual knowledge and compare their performance with Retrieval Augmented Generation. The dynamic benchmark is designed to be used as-is to assess LLMs's up-to-dateness, as well as to be extended to other domains by sharing the code, the dataset, as well as evaluation and visualization scripts.

Are LLMs Robust for Spoken Dialogues?

Large Pre-Trained Language Models have demonstrated state-of-the-art performance in different downstream tasks, including dialogue state tracking and end-to-end response generation. Nevertheless, most of the publicly available datasets and benchmarks on task-oriented dialogues focus on written conversations. Consequently, the robustness of the developed models to spoken interactions is unknown. In this work, we have evaluated the performance of LLMs for spoken task-oriented dialogues on the DSTC11 test sets. Due to the lack of proper spoken dialogue datasets, we have automatically transcribed a development set of spoken dialogues with a state-of-the-art ASR engine. We have characterized the ASR-error types and their distributions and simulated these errors in a large dataset of dialogues. We report the intrinsic (perplexity) and extrinsic (human evaluation) performance of fine-tuned GPT-2 and T5 models in two subtasks of response generation and dialogue state tracking, respectively. The results show that LLMs are not robust to spoken noise by default, however, fine-tuning/training such models on a proper dataset of spoken TODs can result in a more robust performance.