Improve ROI with Causal Learning and Conformal Prediction

In the commercial sphere, such as operations and maintenance, advertising, and marketing recommendations, intelligent decision-making utilizing data mining and neural network technologies is crucial, especially in resource allocation to optimize ROI. This study delves into the Cost-aware Binary Treatment Assignment Problem (C-BTAP) across different industries, with a focus on the state-of-the-art Direct ROI Prediction (DRP) method. However, the DRP model confronts issues like covariate shift and insufficient training data, hindering its real-world effectiveness. Addressing these challenges is essential for ensuring dependable and robust predictions in varied operational contexts. This paper presents a robust Direct ROI Prediction (rDRP) method, designed to address challenges in real-world deployment of neural network-based uplift models, particularly under conditions of covariate shift and insufficient training data. The rDRP method, enhancing the standard DRP model, does not alter the model's structure or require retraining. It utilizes conformal prediction and Monte Carlo dropout for interval estimation, adapting to model uncertainty and data distribution shifts. A heuristic calibration method, inspired by a Kaggle competition, combines point and interval estimates. The effectiveness of these approaches is validated through offline tests and online A/B tests in various settings, demonstrating significant improvements in target rewards compared to the state-of-the-art method.

LBCF: A Large-Scale Budget-Constrained Causal Forest Algorithm

Offering incentives (e.g., coupons at Amazon, discounts at Uber and video bonuses at Tiktok) to user is a common strategy used by online platforms to increase user engagement and platform revenue. Despite its proven effectiveness, these marketing incentives incur an inevitable cost and might result in a low ROI (Return on Investment) if not used properly. On the other hand, different users respond differently to these incentives, for instance, some users never buy certain products without coupons, while others do anyway. Thus, how to select the right amount of incentives (i.e. treatment) to each user under budget constraints is an important research problem with great practical implications. In this paper, we call such problem as a budget-constrained treatment selection (BTS) problem. The challenge is how to efficiently solve BTS problem on a Large-Scale dataset and achieve improved results over the existing techniques. We propose a novel tree-based treatment selection technique under budget constraints, called Large-Scale Budget-Constrained Causal Forest (LBCF) algorithm, which is also an efficient treatment selection algorithm suitable for modern distributed computing systems. A novel offline evaluation method is also proposed to overcome an intrinsic challenge in assessing solutions' performance for BTS problem in randomized control trials (RCT) data. We deploy our approach in a real-world scenario on a large-scale video platform, where the platform gives away bonuses in order to increase users' campaign engagement duration. The simulation analysis, offline and online experiments all show that our method outperforms various tree-based state-of-the-art baselines. The proposed approach is currently serving over hundreds of millions of users on the platform and achieves one of the most tremendous improvements over these months.