Adapting Whisper for Regional Dialects: Enhancing Public Services for Vulnerable Populations in the United Kingdom

We collect novel data in the public service domain to evaluate the capability of the state-of-the-art automatic speech recognition (ASR) models in capturing regional differences in accents in the United Kingdom (UK), specifically focusing on two accents from Scotland with distinct dialects. This study addresses real-world problems where biased ASR models can lead to miscommunication in public services, disadvantaging individuals with regional accents particularly those in vulnerable populations. We first examine the out-of-the-box performance of the Whisper large-v3 model on a baseline dataset and our data. We then explore the impact of fine-tuning Whisper on the performance in the two UK regions and investigate the effectiveness of existing model evaluation techniques for our real-world application through manual inspection of model errors. We observe that the Whisper model has a higher word error rate (WER) on our test datasets compared to the baseline data and fine-tuning on a given data improves performance on the test dataset with the same domain and accent. The fine-tuned models also appear to show improved performance when applied to the test data outside of the region it was trained on suggesting that fine-tuned models may be transferable within parts of the UK. Our manual analysis of model outputs reveals the benefits and drawbacks of using WER as an evaluation metric and fine-tuning to adapt to regional dialects.

Assessing Language Comprehension in Large Language Models Using Construction Grammar

Large Language Models, despite their significant capabilities, are known to fail in surprising and unpredictable ways. Evaluating their true `understanding' of language is particularly challenging due to the extensive web-scale data they are trained on. Therefore, we construct an evaluation to systematically assess natural language understanding (NLU) in LLMs by leveraging Construction Grammar (CxG), which provides insights into the meaning captured by linguistic elements known as constructions (Cxns). CxG is well-suited for this purpose because provides a theoretical basis to construct targeted evaluation sets. These datasets are carefully constructed to include examples which are unlikely to appear in pre-training data, yet intuitive and easy for humans to understand, enabling a more targeted and reliable assessment. Our experiments focus on downstream natural language inference and reasoning tasks by comparing LLMs' understanding of the underlying meanings communicated through 8 unique Cxns with that of humans. The results show that while LLMs demonstrate some knowledge of constructional information, even the latest models including GPT-o1 struggle with abstract meanings conveyed by these Cxns, as demonstrated in cases where test sentences are dissimilar to their pre-training data. We argue that such cases provide a more accurate test of true language understanding, highlighting key limitations in LLMs' semantic capabilities. We make our novel dataset and associated experimental data including prompts and model responses publicly available.