Automated Factual Benchmarking for In-Car Conversational Systems using Large Language Models

In-car conversational systems bring the promise to improve the in-vehicle user experience. Modern conversational systems are based on Large Language Models (LLMs), which makes them prone to errors such as hallucinations, i.e., inaccurate, fictitious, and therefore factually incorrect information. In this paper, we present an LLM-based methodology for the automatic factual benchmarking of in-car conversational systems. We instantiate our methodology with five LLM-based methods, leveraging ensembling techniques and diverse personae to enhance agreement and minimize hallucinations. We use our methodology to evaluate CarExpert, an in-car retrieval-augmented conversational question answering system, with respect to the factual correctness to a vehicle's manual. We produced a novel dataset specifically created for the in-car domain, and tested our methodology against an expert evaluation. Our results show that the combination of GPT-4 with the Input Output Prompting achieves over 90 per cent factual correctness agreement rate with expert evaluations, other than being the most efficient approach yielding an average response time of 4.5s. Our findings suggest that LLM-based testing constitutes a viable approach for the validation of conversational systems regarding their factual correctness.

InCA: Rethinking In-Car Conversational System Assessment Leveraging Large Language Models

The assessment of advanced generative large language models (LLMs) poses a significant challenge, given their heightened complexity in recent developments. Furthermore, evaluating the performance of LLM-based applications in various industries, as indicated by Key Performance Indicators (KPIs), is a complex undertaking. This task necessitates a profound understanding of industry use cases and the anticipated system behavior. Within the context of the automotive industry, existing evaluation metrics prove inadequate for assessing in-car conversational question answering (ConvQA) systems. The unique demands of these systems, where answers may relate to driver or car safety and are confined within the car domain, highlight the limitations of current metrics. To address these challenges, this paper introduces a set of KPIs tailored for evaluating the performance of in-car ConvQA systems, along with datasets specifically designed for these KPIs. A preliminary and comprehensive empirical evaluation substantiates the efficacy of our proposed approach. Furthermore, we investigate the impact of employing varied personas in prompts and found that it enhances the model's capacity to simulate diverse viewpoints in assessments, mirroring how individuals with different backgrounds perceive a topic.

CarExpert: Leveraging Large Language Models for In-Car Conversational Question Answering

Large language models (LLMs) have demonstrated remarkable performance by following natural language instructions without fine-tuning them on domain-specific tasks and data. However, leveraging LLMs for domain-specific question answering suffers from severe limitations. The generated answer tends to hallucinate due to the training data collection time (when using off-the-shelf), complex user utterance and wrong retrieval (in retrieval-augmented generation). Furthermore, due to the lack of awareness about the domain and expected output, such LLMs may generate unexpected and unsafe answers that are not tailored to the target domain. In this paper, we propose CarExpert, an in-car retrieval-augmented conversational question-answering system leveraging LLMs for different tasks. Specifically, CarExpert employs LLMs to control the input, provide domain-specific documents to the extractive and generative answering components, and controls the output to ensure safe and domain-specific answers. A comprehensive empirical evaluation exhibits that CarExpert outperforms state-of-the-art LLMs in generating natural, safe and car-specific answers.