AXCEL: Automated eXplainable Consistency Evaluation using LLMs

Large Language Models (LLMs) are widely used in both industry and academia for various tasks, yet evaluating the consistency of generated text responses continues to be a challenge. Traditional metrics like ROUGE and BLEU show a weak correlation with human judgment. More sophisticated metrics using Natural Language Inference (NLI) have shown improved correlations but are complex to implement, require domain-specific training due to poor cross-domain generalization, and lack explainability. More recently, prompt-based metrics using LLMs as evaluators have emerged; while they are easier to implement, they still lack explainability and depend on task-specific prompts, which limits their generalizability. This work introduces Automated eXplainable Consistency Evaluation using LLMs (AXCEL), a prompt-based consistency metric which offers explanations for the consistency scores by providing detailed reasoning and pinpointing inconsistent text spans. AXCEL is also a generalizable metric which can be adopted to multiple tasks without changing the prompt. AXCEL outperforms both non-prompt and prompt-based state-of-the-art (SOTA) metrics in detecting inconsistencies across summarization by 8.7%, free text generation by 6.2%, and data-to-text conversion tasks by 29.4%. We also evaluate the influence of underlying LLMs on prompt based metric performance and recalibrate the SOTA prompt-based metrics with the latest LLMs for fair comparison. Further, we show that AXCEL demonstrates strong performance using open source LLMs.

Unveiling the Power of Self-Attention for Shipping Cost Prediction: The Rate Card Transformer

Amazon ships billions of packages to its customers annually within the United States. Shipping cost of these packages are used on the day of shipping (day 0) to estimate profitability of sales. Downstream systems utilize these days 0 profitability estimates to make financial decisions, such as pricing strategies and delisting loss-making products. However, obtaining accurate shipping cost estimates on day 0 is complex for reasons like delay in carrier invoicing or fixed cost components getting recorded at monthly cadence. Inaccurate shipping cost estimates can lead to bad decision, such as pricing items too low or high, or promoting the wrong product to the customers. Current solutions for estimating shipping costs on day 0 rely on tree-based models that require extensive manual engineering efforts. In this study, we propose a novel architecture called the Rate Card Transformer (RCT) that uses self-attention to encode all package shipping information such as package attributes, carrier information and route plan. Unlike other transformer-based tabular models, RCT has the ability to encode a variable list of one-to-many relations of a shipment, allowing it to capture more information about a shipment. For example, RCT can encode properties of all products in a package. Our results demonstrate that cost predictions made by the RCT have 28.82% less error compared to tree-based GBDT model. Moreover, the RCT outperforms the state-of-the-art transformer-based tabular model, FTTransformer, by 6.08%. We also illustrate that the RCT learns a generalized manifold of the rate card that can improve the performance of tree-based models.