Training and Evaluating with Human Label Variation: An Empirical Study

Human label variation (HLV) challenges the standard assumption that an example has a single ground truth, instead embracing the natural variation in human labelling to train and evaluate models. While various training methods and metrics for HLV have been proposed, there has been no systematic meta-evaluation of HLV evaluation metrics, contributing to the lack of clarity in the best HLV training method. We propose new evaluation metrics and training methods and empirically meta-evaluate HLV evaluation metrics. We find that training on either disaggregated annotations or soft labels often performs best across metrics, and that our proposed soft metric correlates best with human preference.