Neural sequence-to-sequence systems deliver state-of-the-art performance for automatic speech recognition (ASR). When using appropriate modeling units, e.g., byte-pair encoded characters, these systems are in principal open vocabulary systems. In practice, however, they often fail to recognize words not seen during training, e.g., named entities, numbers or technical terms. To alleviate this problem we supplement an end-to-end ASR system with a word/phrase memory and a mechanism to access this memory to recognize the words and phrases correctly. After the training of the ASR system, and when it has already been deployed, a relevant word can be added or subtracted instantly without the need for further training. In this paper we demonstrate that through this mechanism our system is able to recognize more than 85% of newly added words that it previously failed to recognize compared to a strong baseline.