AI and the Future of Work in Africa White Paper

This white paper is the output of a multidisciplinary workshop in Nairobi (Nov 2023). Led by a cross-organisational team including Microsoft Research, NEPAD, Lelapa AI, and University of Oxford. The workshop brought together diverse thought-leaders from various sectors and backgrounds to discuss the implications of Generative AI for the future of work in Africa. Discussions centred around four key themes: Macroeconomic Impacts; Jobs, Skills and Labour Markets; Workers' Perspectives and Africa-Centris AI Platforms. The white paper provides an overview of the current state and trends of generative AI and its applications in different domains, as well as the challenges and risks associated with its adoption and regulation. It represents a diverse set of perspectives to create a set of insights and recommendations which aim to encourage debate and collaborative action towards creating a dignified future of work for everyone across Africa.

Beyond Metrics: Evaluating LLMs' Effectiveness in Culturally Nuanced, Low-Resource Real-World Scenarios

The deployment of Large Language Models (LLMs) in real-world applications presents both opportunities and challenges, particularly in multilingual and code-mixed communication settings. This research evaluates the performance of seven leading LLMs in sentiment analysis on a dataset derived from multilingual and code-mixed WhatsApp chats, including Swahili, English and Sheng. Our evaluation includes both quantitative analysis using metrics like F1 score and qualitative assessment of LLMs' explanations for their predictions. We find that, while Mistral-7b and Mixtral-8x7b achieved high F1 scores, they and other LLMs such as GPT-3.5-Turbo, Llama-2-70b, and Gemma-7b struggled with understanding linguistic and contextual nuances, as well as lack of transparency in their decision-making process as observed from their explanations. In contrast, GPT-4 and GPT-4-Turbo excelled in grasping diverse linguistic inputs and managing various contextual information, demonstrating high consistency with human alignment and transparency in their decision-making process. The LLMs however, encountered difficulties in incorporating cultural nuance especially in non-English settings with GPT-4s doing so inconsistently. The findings emphasize the necessity of continuous improvement of LLMs to effectively tackle the challenges of culturally nuanced, low-resource real-world settings.