Sentiment analysis and opinion mining on educational data: A survey

Sentiment analysis AKA opinion mining is one of the most widely used NLP applications to identify human intentions from their reviews. In the education sector, opinion mining is used to listen to student opinions and enhance their learning-teaching practices pedagogically. With advancements in sentiment annotation techniques and AI methodologies, student comments can be labelled with their sentiment orientation without much human intervention. In this review article, (1) we consider the role of emotional analysis in education from four levels: document level, sentence level, entity level, and aspect level, (2) sentiment annotation techniques including lexicon-based and corpus-based approaches for unsupervised annotations are explored, (3) the role of AI in sentiment analysis with methodologies like machine learning, deep learning, and transformers are discussed, (4) the impact of sentiment analysis on educational procedures to enhance pedagogy, decision-making, and evaluation are presented. Educational institutions have been widely invested to build sentiment analysis tools and process their student feedback to draw their opinions and insights. Applications built on sentiment analysis of student feedback are reviewed in this study. Challenges in sentiment analysis like multi-polarity, polysemous, negation words, and opinion spam detection are explored and their trends in the research space are discussed. The future directions of sentiment analysis in education are discussed.

A Review of the Trends and Challenges in Adopting Natural Language Processing Methods for Education Feedback Analysis

Artificial Intelligence (AI) is a fast-growing area of study that stretching its presence to many business and research domains. Machine learning, deep learning, and natural language processing (NLP) are subsets of AI to tackle different areas of data processing and modelling. This review article presents an overview of AI impact on education outlining with current opportunities. In the education domain, student feedback data is crucial to uncover the merits and demerits of existing services provided to students. AI can assist in identifying the areas of improvement in educational infrastructure, learning management systems, teaching practices and study environment. NLP techniques play a vital role in analyzing student feedback in textual format. This research focuses on existing NLP methodologies and applications that could be adapted to educational domain applications like sentiment annotations, entity annotations, text summarization, and topic modelling. Trends and challenges in adopting NLP in education were reviewed and explored. Contextbased challenges in NLP like sarcasm, domain-specific language, ambiguity, and aspect-based sentiment analysis are explained with existing methodologies to overcome them. Research community approaches to extract the semantic meaning of emoticons and special characters in feedback which conveys user opinion and challenges in adopting NLP in education are explored.