Low-resource Machine Translation: what for? who for? An observational study on a dedicated Tetun language translation service

The impact of machine translation (MT) on low-resource languages remains poorly understood. In particular, observational studies of actual usage patterns are scarce. Such studies could provide valuable insights into user needs and behaviours, complementing survey-based methods. Here we present an observational analysis of real-world MT usage for Tetun, the lingua franca of Timor-Leste, using server logs from a widely-used MT service with over $70,000$ monthly active users. Our analysis of $100,000$ translation requests reveals patterns that challenge assumptions based on existing corpora. We find that users, many of them students on mobile devices, typically translate short texts into Tetun across diverse domains including science, healthcare, and daily life. This contrasts sharply with available Tetun corpora, which are dominated by news articles covering government and social issues. Our results suggest that MT systems for languages like Tetun should prioritise translating into the low-resource language, handling brief inputs effectively, and covering a wide range of domains relevant to educational contexts. More broadly, this study demonstrates how observational analysis can inform low-resource language technology development, by grounding research in practical community needs.