Natural Language Dialogue Service for Appointment Scheduling Agents

Appointment scheduling is a problem faced daily by many individuals and organizations. Cooperating agent systems have been developed to partially automate this task. In order to extend the circle of participants as far as possible we advocate the use of natural language transmitted by e-mail. We describe COSMA, a fully implemented German language server for existing appointment scheduling agent systems. COSMA can cope with multiple dialogues in parallel, and accounts for differences in dialogue behaviour between human and machine agents. NL coverage of the sublanguage is achieved through both corpus-based grammar development and the use of message extraction techniques.

DISCO---An HPSG-based NLP System and its Application for Appointment Scheduling

The natural language system DISCO is described. It combines o a powerful and flexible grammar development system; o linguistic competence for German including morphology, syntax and semantics; o new methods for linguistic performance modelling on the basis of high-level competence grammars; o new methods for modelling multi-agent dialogue competence; o an interesting sample application for appointment scheduling and calendar management.