Can GPT models Follow Human Summarization Guidelines? Evaluating ChatGPT and GPT-4 for Dialogue Summarization

This study explores the capabilities of prompt-driven Large Language Models (LLMs) like ChatGPT and GPT-4 in adhering to human guidelines for dialogue summarization. Experiments employed DialogSum (English social conversations) and DECODA (French call center interactions), testing various prompts: including prompts from existing literature and those from human summarization guidelines, as well as a two-step prompt approach. Our findings indicate that GPT models often produce lengthy summaries and deviate from human summarization guidelines. However, using human guidelines as an intermediate step shows promise, outperforming direct word-length constraint prompts in some cases. The results reveal that GPT models exhibit unique stylistic tendencies in their summaries. While BERTScores did not dramatically decrease for GPT outputs suggesting semantic similarity to human references and specialised pre-trained models, ROUGE scores reveal grammatical and lexical disparities between GPT-generated and human-written summaries. These findings shed light on the capabilities and limitations of GPT models in following human instructions for dialogue summarization.

Evaluating Emotional Nuances in Dialogue Summarization

Automatic dialogue summarization is a well-established task that aims to identify the most important content from human conversations to create a short textual summary. Despite recent progress in the field, we show that most of the research has focused on summarizing the factual information, leaving aside the affective content, which can yet convey useful information to analyse, monitor, or support human interactions. In this paper, we propose and evaluate a set of measures $PEmo$, to quantify how much emotion is preserved in dialog summaries. Results show that, summarization models of the state-of-the-art do not preserve well the emotional content in the summaries. We also show that by reducing the training set to only emotional dialogues, the emotional content is better preserved in the generated summaries, while conserving the most salient factual information.

Effectiveness of French Language Models on Abstractive Dialogue Summarization Task

Pre-trained language models have established the state-of-the-art on various natural language processing tasks, including dialogue summarization, which allows the reader to quickly access key information from long conversations in meetings, interviews or phone calls. However, such dialogues are still difficult to handle with current models because the spontaneity of the language involves expressions that are rarely present in the corpora used for pre-training the language models. Moreover, the vast majority of the work accomplished in this field has been focused on English. In this work, we present a study on the summarization of spontaneous oral dialogues in French using several language specific pre-trained models: BARThez, and BelGPT-2, as well as multilingual pre-trained models: mBART, mBARThez, and mT5. Experiments were performed on the DECODA (Call Center) dialogue corpus whose task is to generate abstractive synopses from call center conversations between a caller and one or several agents depending on the situation. Results show that the BARThez models offer the best performance far above the previous state-of-the-art on DECODA. We further discuss the limits of such pre-trained models and the challenges that must be addressed for summarizing spontaneous dialogues.