Re-Thinking Process Mining in the AI-Based Agents Era

Large Language Models (LLMs) have emerged as powerful conversational interfaces, and their application in process mining (PM) tasks has shown promising results. However, state-of-the-art LLMs struggle with complex scenarios that demand advanced reasoning capabilities. In the literature, two primary approaches have been proposed for implementing PM using LLMs: providing textual insights based on a textual abstraction of the process mining artifact, and generating code executable on the original artifact. This paper proposes utilizing the AI-Based Agents Workflow (AgWf) paradigm to enhance the effectiveness of PM on LLMs. This approach allows for: i) the decomposition of complex tasks into simpler workflows, and ii) the integration of deterministic tools with the domain knowledge of LLMs. We examine various implementations of AgWf and the types of AI-based tasks involved. Additionally, we discuss the CrewAI implementation framework and present examples related to process mining.

Chit-Chat or Deep Talk: Prompt Engineering for Process Mining

This research investigates the application of Large Language Models (LLMs) to augment conversational agents in process mining, aiming to tackle its inherent complexity and diverse skill requirements. While LLM advancements present novel opportunities for conversational process mining, generating efficient outputs is still a hurdle. We propose an innovative approach that amend many issues in existing solutions, informed by prior research on Natural Language Processing (NLP) for conversational agents. Leveraging LLMs, our framework improves both accessibility and agent performance, as demonstrated by experiments on public question and data sets. Our research sets the stage for future explorations into LLMs' role in process mining and concludes with propositions for enhancing LLM memory, implementing real-time user testing, and examining diverse data sets.