Understand User Opinions of Large Language Models via LLM-Powered In-the-Moment User Experience Interviews

Which large language model (LLM) is better? Every evaluation tells a story, but what do users really think about current LLMs? This paper presents CLUE, an LLM-powered interviewer that conducts in-the-moment user experience interviews, right after users interacted with LLMs, and automatically gathers insights about user opinions from massive interview logs. We conduct a study with thousands of users to understand user opinions on mainstream LLMs, recruiting users to first chat with a target LLM and then interviewed by CLUE. Our experiments demonstrate that CLUE captures interesting user opinions, for example, the bipolar views on the displayed reasoning process of DeepSeek-R1 and demands for information freshness and multi-modality. Our collected chat-and-interview logs will be released.

RAGViz: Diagnose and Visualize Retrieval-Augmented Generation

Retrieval-augmented generation (RAG) combines knowledge from domain-specific sources into large language models to ground answer generation. Current RAG systems lack customizable visibility on the context documents and the model's attentiveness towards such documents. We propose RAGViz, a RAG diagnosis tool that visualizes the attentiveness of the generated tokens in retrieved documents. With a built-in user interface, retrieval index, and Large Language Model (LLM) backbone, RAGViz provides two main functionalities: (1) token and document-level attention visualization, and (2) generation comparison upon context document addition and removal. As an open-source toolkit, RAGViz can be easily hosted with a custom embedding model and HuggingFace-supported LLM backbone. Using a hybrid ANN (Approximate Nearest Neighbor) index, memory-efficient LLM inference tool, and custom context snippet method, RAGViz operates efficiently with a median query time of about 5 seconds on a moderate GPU node. Our code is available at https://github.com/cxcscmu/RAGViz. A demo video of RAGViz can be found at https://youtu.be/cTAbuTu6ur4.