uHelp: intelligent volunteer search for mutual help communities

When people need help with their day-to-day activities, they turn to family, friends or neighbours. But despite an increasingly networked world, technology falls short in finding suitable volunteers. In this paper, we propose uHelp, a platform for building a community of helpful people and supporting community members find the appropriate help within their social network. Lately, applications that focus on finding volunteers have started to appear, such as Helpin or Facebook's Community Help. However, what distinguishes uHelp from existing applications is its trust-based intelligent search for volunteers. Although trust is crucial to these innovative social applications, none of them have seriously achieved yet a trust-building solution such as that of uHelp. uHelp's intelligent search for volunteers is based on a number of AI technologies: (1) a novel trust-based flooding algorithm that navigates one's social network looking for appropriate trustworthy volunteers; (2) a novel trust model that maintains the trustworthiness of peers by learning from their similar past experiences; and (3) a semantic similarity model that assesses the similarity of experiences. This article presents the uHelp application, describes the underlying AI technologies that allow uHelp find trustworthy volunteers efficiently, and illustrates the implementation details. uHelp's initial prototype has been tested with a community of single parents in Barcelona, and the app is available online at both Apple Store and Google Play.

Value alignment: a formal approach

principles that should govern autonomous AI systems. It essentially states that a system's goals and behaviour should be aligned with human values. But how to ensure value alignment? In this paper we first provide a formal model to represent values through preferences and ways to compute value aggregations; i.e. preferences with respect to a group of agents and/or preferences with respect to sets of values. Value alignment is then defined, and computed, for a given norm with respect to a given value through the increase/decrease that it results in the preferences of future states of the world. We focus on norms as it is norms that govern behaviour, and as such, the alignment of a given system with a given value will be dictated by the norms the system follows.