Autonomous Shuttle Operation for Vulnerable Populations: Lessons and Experiences

The increasing shortage of drivers poses a significant threat to vulnerable populations, particularly seniors and disabled individuals who heavily depend on public transportation for accessing healthcare services and social events. Autonomous Vehicles (AVs) emerge as a promising alternative, offering potential improvements in accessibility and independence for these groups. However, current designs and studies often overlook the unique needs and experiences of these populations, leading to potential accessibility barriers. This paper presents a detailed case study of an autonomous shuttle test specifically tailored for seniors and disabled individuals, conducted during the early stages of the COVID-19 pandemic. The service, which lasted 13 weeks, catered to approximately 1500 passengers in an urban setting, aiming to facilitate access to essential services. Drawing from the safety operator's experiences and direct observations, we identify critical user experience and safety challenges faced by vulnerable passengers. Based on our findings, we propose targeted initiatives to enhance the safety, accessibility, and user education of AV technology for seniors and disabled individuals. These include increasing educational opportunities to familiarize these groups with AV technology, designing AVs with a focus on diversity and inclusion, and improving training programs for AV operators to address the unique needs of vulnerable populations. Through these initiatives, we aim to bridge the gap in AV accessibility and ensure that these technologies benefit all members of society.