Dynamic Explanation Selection Towards Successful User-Decision Support with Explainable AI

This paper addresses the problem of how to select explanations for XAI (Explainable AI)-based Intelligent Decision Support Systems (IDSSs). IDSSs have shown promise in improving user decisions through XAI-generated explanations along with AI predictions. As the development of XAI made various explanations available, we believe that IDSSs can be greatly improved if they can strategically select explanations that guide users to better decisions. This paper proposes X-Selector, a method for dynamically selecting explanations. X-Selector aims to guide users to better decisions by predicting the impact of different combinations of explanations on user decisions. We compared X-Selector's performance with two naive strategies (all possible explanations and explanations only for the most likely prediction) and two baselines (no explanation and no AI support). The results suggest the potential of X-Selector to guide users to recommended decisions and improve the performance when AI accuracy is high and a challenge when it is low.