Evaluating Agent Interactions Through Episodic Knowledge Graphs

We present a new method based on episodic Knowledge Graphs (eKGs) for evaluating (multimodal) conversational agents in open domains. This graph is generated by interpreting raw signals during conversation and is able to capture the accumulation of knowledge over time. We apply structural and semantic analysis of the resulting graphs and translate the properties into qualitative measures. We compare these measures with existing automatic and manual evaluation metrics commonly used for conversational agents. Our results show that our Knowledge-Graph-based evaluation provides more qualitative insights into interaction and the agent's behavior.

A modular architecture for creating multimodal agents

The paper describes a flexible and modular platform to create multimodal interactive agents. The platform operates through an event-bus on which signals and interpretations are posted in a sequence in time. Different sensors and interpretation components can be integrated by defining their input and output as topics, which results in a logical workflow for further interpretations. We explain a broad range of components that have been developed so far and integrated into a range of interactive agents. We also explain how the actual interaction is recorded as multimodal data as well as in a so-called episodic Knowledge Graph. By analysing the recorded interaction, we can analyse and compare different agents and agent components.