BINet: Multi-perspective Business Process Anomaly Classification

In this paper, we introduce BINet, a neural network architecture for real-time multi-perspective anomaly detection in business process event logs. BINet is designed to handle both the control flow and the data perspective of a business process. Additionally, we propose a set of heuristics for setting the threshold of an anomaly detection algorithm automatically. We demonstrate that BINet can be used to detect anomalies in event logs not only on a case level but also on event attribute level. Finally, we demonstrate that a simple set of rules can be used to utilize the output of BINet for anomaly classification. We compare BINet to eight other state-of-the-art anomaly detection algorithms and evaluate their performance on an elaborate data corpus of 29 synthetic and 15 real-life event logs. BINet outperforms all other methods both on the synthetic as well as on the real-life datasets.

Analyzing Business Process Anomalies Using Autoencoders

Businesses are naturally interested in detecting anomalies in their internal processes, because these can be indicators for fraud and inefficiencies. Within the domain of business intelligence, classic anomaly detection is not very frequently researched. In this paper, we propose a method, using autoencoders, for detecting and analyzing anomalies occurring in the execution of a business process. Our method does not rely on any prior knowledge about the process and can be trained on a noisy dataset already containing the anomalies. We demonstrate its effectiveness by evaluating it on 700 different datasets and testing its performance against three state-of-the-art anomaly detection methods. This paper is an extension of our previous work from 2016 [30]. Compared to the original publication we have further refined the approach in terms of performance and conducted an elaborate evaluation on more sophisticated datasets including real-life event logs from the Business Process Intelligence Challenges of 2012 and 2017. In our experiments our approach reached an F1 score of 0.87, whereas the best unaltered state-of-the-art approach reached an F1 score of 0.72. Furthermore, our approach can be used to analyze the detected anomalies in terms of which event within one execution of the process causes the anomaly.