Provocation: Who benefits from "inclusion" in Generative AI?

The demands for accurate and representative generative AI systems means there is an increased demand on participatory evaluation structures. While these participatory structures are paramount to to ensure non-dominant values, knowledge and material culture are also reflected in AI models and the media they generate, we argue that dominant structures of community participation in AI development and evaluation are not explicit enough about the benefits and harms that members of socially marginalized groups may experience as a result of their participation. Without explicit interrogation of these benefits by AI developers, as a community we may remain blind to the immensity of systemic change that is needed as well. To support this provocation, we present a speculative case study, developed from our own collective experiences as AI researchers. We use this speculative context to itemize the barriers that need to be overcome in order for the proposed benefits to marginalized communities to be realized, and harms mitigated.

QuaLLM: An LLM-based Framework to Extract Quantitative Insights from Online Forums

Online discussion forums provide crucial data to understand the concerns of a wide range of real-world communities. However, the typical qualitative and quantitative methods used to analyze those data, such as thematic analysis and topic modeling, are infeasible to scale or require significant human effort to translate outputs to human readable forms. This study introduces QuaLLM, a novel LLM-based framework to analyze and extract quantitative insights from text data on online forums. The framework consists of a novel prompting methodology and evaluation strategy. We applied this framework to analyze over one million comments from two Reddit's rideshare worker communities, marking the largest study of its type. We uncover significant worker concerns regarding AI and algorithmic platform decisions, responding to regulatory calls about worker insights. In short, our work sets a new precedent for AI-assisted quantitative data analysis to surface concerns from online forums.