Noise disturbance and lack of privacy: Modeling acoustic dissatisfaction in open-plan offices

Open-plan offices are well-known to be adversely affected by acoustic issues. This study aims to model acoustic dissatisfaction using measurements of room acoustics, sound environment during occupancy, and occupant surveys (n = 349) in 28 offices representing a diverse range of workplace parameters. As latent factors, the contribution of $\textit{lack of privacy}$ (LackPriv) was 25% higher than $\textit{noise disturbance}$ (NseDstrb) in predicting $\textit{acoustic dissatisfaction}$ (AcDsat). Room acoustic metrics based on sound pressure level (SPL) decay of speech ($L_{\text{p,A,s,4m}}$ and $r_{\text{C}}$) were better in predicting these factors than distraction distance ($r_{\text{D}}$) based on speech transmission index. This contradicts previous findings, and the trends for SPL-based metrics in predicting AcDsat and LackPriv go against expectations based on ISO 3382-3. For sound during occupation, $L_{\text{A,90}}$ and psychoacoustic loudness ($N_{\text{90}}$) predicted AcDsat, and a SPL fluctuation metric ($M_{\text{A,eq}}$) predicted LackPriv. However, these metrics were weaker predictors than ISO 3382-3 metrics. Medium-sized offices exhibited higher dissatisfaction than larger ($\geq$50 occupants) offices. Dissatisfaction varied substantially across parameters including ceiling heights, number of workstations, and years of work, but not between offices with fixed seating compared to more flexible and activity-based working configurations. Overall, these findings highlight the complexities in characterizing occupants' perceptions using instrumental acoustic measurements.

Reliability and repeatability of ISO 3382-3 metrics based on repeated acoustic measurements in open-plan offices

This paper investigates variability in the key ISO 3382-3:2012 metrics, based primarily on the repeatability and reliability of these metrics, using repeated measurements in open-plan offices. Two types of repeated measurements were performed in offices, Type1 (n=36), where the same path over workstations was measured from opposite ends, and Type2 (n=7), where two different measurement paths were measured. Overall, most of the Type1 results seem reasonable considering repeats were conducted in complicated room acoustic environments, while Type2 repeats would benefit from larger sample sizes in future studies. Some recommendations are outlined for the ISO 3382-3 methodology vis-a-vis Type1 and Type2 repeats, including future research directions that go beyond increased sample sizes. (This is an abridged version of the abstract. Please see the paper for the full abstract)

Sound in occupied open-plan offices: Objective metrics with a review of historical perspectives

Open-plan offices (OPOs) have been around for more than half a century now, chronicling the vicissitudes of workplace topography amongst other factors. This paper addresses one such factor - the sound environment in occupied OPOs in relation to several objective workplace parameters, using measurements in contemporary OPOs and comparisons with studies over the last 50 years. Omnidirectional and binaural sound measurements were conducted in 43 offices during typical working hours. The results describe variation in several acoustic and psychoacoustic metrics, and present statistical models that predict these metrics as a function of the number of workstations in offices. LA,eq of 53.6 dB is typical for occupied OPOs, with spectral slope of approximately -4 dB/octave. LA,eq values do not vary much over the workplace parameters studied (e.g., floor plate area, work activity, etc), except for -2.7 dB and -4.1 dB differences between offices with/without carpeting, and offices with ceiling absorption but with/without carpeting, respectively; most likely from reduced floor impact noise leading to speech level reduction. Sound fluctuation, as characterised by the metric Noise Climate (NCl: LA10 - LA90) and the psychoacoustic Fluctuation Strength (FS), decreases significantly with increasing number of workstations in OPOs. This suggests lesser auditory distraction in larger offices, which needs further investigation. In terms of historical trends, OPOs have become quieter over the years, especially background noise quantified as LA90, although there are several subtleties. Overall, current findings can inform several OPO design perspectives including policy documents, provide values for laboratory simulations of OPO acoustic environments, help interpret subjective impressions of OPO occupants, etc.