Managing conflicts between users in Wikipedia

Wikipedia is nowadays a widely used encyclopedia, and one of the most visible sites on the Internet. Its strong principle of collaborative work and free editing sometimes generates disputes due to disagreements between users. In this article we study how the wikipedian community resolves the conflicts and which roles do wikipedian choose in this process. We observed the users behavior both in the article talk pages, and in the Arbitration Committee pages specifically dedicated to serious disputes. We first set up a users typology according to their involvement in conflicts and their publishing and management activity in the encyclopedia. We then used those user types to describe users behavior in contributing to articles that are tagged by the wikipedian community as being in conflict with the official guidelines of Wikipedia, or conversely as being well featured.

La fiabilité des informations sur le web

Online IR tools have to take into account new phenomena linked to the appearance of blogs, wiki and other collaborative publications. Among these collaborative sites, Wikipedia represents a crucial source of information. However, the quality of this information has been recently questionned. A better knowledge of the contributors' behaviors should help users navigate through information whose quality may vary from one source to another. In order to explore this idea, we present an analysis of the role of different types of contributors in the control of the publication of conflictual articles.