Enhancing Multilingual Sentiment Analysis with Explainability for Sinhala, English, and Code-Mixed Content

Sentiment analysis is crucial for brand reputation management in the banking sector, where customer feedback spans English, Sinhala, Singlish, and code-mixed text. Existing models struggle with low-resource languages like Sinhala and lack interpretability for practical use. This research develops a hybrid aspect-based sentiment analysis framework that enhances multilingual capabilities with explainable outputs. Using cleaned banking customer reviews, we fine-tune XLM-RoBERTa for Sinhala and code-mixed text, integrate domain-specific lexicon correction, and employ BERT-base-uncased for English. The system classifies sentiment (positive, neutral, negative) with confidence scores, while SHAP and LIME improve interpretability by providing real-time sentiment explanations. Experimental results show that our approaches outperform traditional transformer-based classifiers, achieving 92.3 percent accuracy and an F1-score of 0.89 in English and 88.4 percent in Sinhala and code-mixed content. An explainability analysis reveals key sentiment drivers, improving trust and transparency. A user-friendly interface delivers aspect-wise sentiment insights, ensuring accessibility for businesses. This research contributes to robust, transparent sentiment analysis for financial applications by bridging gaps in multilingual, low-resource NLP and explainability.

Keyword Extraction, and Aspect Classification in Sinhala, English, and Code-Mixed Content

Brand reputation in the banking sector is maintained through insightful analysis of customer opinion on code-mixed and multilingual content. Conventional NLP models misclassify or ignore code-mixed text, when mix with low resource languages such as Sinhala-English and fail to capture domain-specific knowledge. This study introduces a hybrid NLP method to improve keyword extraction, content filtering, and aspect-based classification of banking content. Keyword extraction in English is performed with a hybrid approach comprising a fine-tuned SpaCy NER model, FinBERT-based KeyBERT embeddings, YAKE, and EmbedRank, which results in a combined accuracy of 91.2%. Code-mixed and Sinhala keywords are extracted using a fine-tuned XLM-RoBERTa model integrated with a domain-specific Sinhala financial vocabulary, and it results in an accuracy of 87.4%. To ensure data quality, irrelevant comment filtering was performed using several models, with the BERT-base-uncased model achieving 85.2% for English and XLM-RoBERTa 88.1% for Sinhala, which was better than GPT-4o, SVM, and keyword-based filtering. Aspect classification followed the same pattern, with the BERT-base-uncased model achieving 87.4% for English and XLM-RoBERTa 85.9% for Sinhala, both exceeding GPT-4 and keyword-based approaches. These findings confirm that fine-tuned transformer models outperform traditional methods in multilingual financial text analysis. The present framework offers an accurate and scalable solution for brand reputation monitoring in code-mixed and low-resource banking environments.

Identifying False Content and Hate Speech in Sinhala YouTube Videos by Analyzing the Audio

YouTube faces a global crisis with the dissemination of false information and hate speech. To counter these issues, YouTube has implemented strict rules against uploading content that includes false information or promotes hate speech. While numerous studies have been conducted to reduce offensive English-language content, there's a significant lack of research on Sinhala content. This study aims to address the aforementioned gap by proposing a solution to minimize the spread of violence and misinformation in Sinhala YouTube videos. The approach involves developing a rating system that assesses whether a video contains false information by comparing the title and description with the audio content and evaluating whether the video includes hate speech. The methodology encompasses several steps, including audio extraction using the Pytube library, audio transcription via the fine-tuned Whisper model, hate speech detection employing the distilroberta-base model and a text classification LSTM model, and text summarization through the fine-tuned BART-Large- XSUM model. Notably, the Whisper model achieved a 48.99\% word error rate, while the distilroberta-base model demonstrated an F1 score of 0.856 and a recall value of 0.861 in comparison to the LSTM model, which exhibited signs of overfitting.