Catch Me if You Search: When Contextual Web Search Results Affect the Detection of Hallucinations

While we increasingly rely on large language models (LLMs) for various tasks, these models are known to produce inaccurate content or 'hallucinations' with potentially disastrous consequences. The recent integration of web search results into LLMs prompts the question of whether people utilize them to verify the generated content, thereby avoiding falling victim to hallucinations. This study (N = 560) investigated how the provision of search results, either static (fixed search results) or dynamic (participant-driven searches), affect participants' perceived accuracy and confidence in evaluating LLM-generated content (i.e., genuine, minor hallucination, major hallucination), compared to the control condition (no search results). Findings indicate that participants in both static and dynamic conditions (vs. control) rated hallucinated content to be less accurate. However, those in the dynamic condition rated genuine content as more accurate and demonstrated greater overall confidence in their assessments than those in the static or control conditions. In addition, those higher in need for cognition (NFC) rated major hallucinations to be less accurate than low NFC participants, with no corresponding difference for genuine content or minor hallucinations. These results underscore the potential benefits of integrating web search results into LLMs for the detection of hallucinations, as well as the need for a more nuanced approach when developing human-centered systems, taking user characteristics into account.