LLMs & Legal Aid: Understanding Legal Needs Exhibited Through User Queries

The paper presents a preliminary analysis of an experiment conducted by Frank Bold, a Czech expert group, to explore user interactions with GPT-4 for addressing legal queries. Between May 3, 2023, and July 25, 2023, 1,252 users submitted 3,847 queries. Unlike studies that primarily focus on the accuracy, factuality, or hallucination tendencies of large language models (LLMs), our analysis focuses on the user query dimension of the interaction. Using GPT-4o for zero-shot classification, we categorized queries on (1) whether users provided factual information about their issue (29.95%) or not (70.05%), (2) whether they sought legal information (64.93%) or advice on the course of action (35.07\%), and (3) whether they imposed requirements to shape or control the model's answer (28.57%) or not (71.43%). We provide both quantitative and qualitative insight into user needs and contribute to a better understanding of user engagement with LLMs.

It Cannot Be Right If It Was Written by AI: On Lawyers' Preferences of Documents Perceived as Authored by an LLM vs a Human

Large Language Models (LLMs) enable a future in which certain types of legal documents may be generated automatically. This has a great potential to streamline legal processes, lower the cost of legal services, and dramatically increase access to justice. While many researchers focus their efforts on proposing and evaluating LLM-based applications supporting tasks in the legal domain, there is a notable lack of investigations into how legal professionals perceive content if they believe it has been generated by an LLM. Yet, this is a critical point as over-reliance or unfounded skepticism may influence whether such documents bring about appropriate legal consequences. This study is the necessary analysis in the context of the ongoing transition towards mature generative AI systems. Specifically, we examined whether the perception of legal documents' by lawyers (n=75) varies based on their assumed origin (human-crafted vs AI-generated). The participants evaluated the documents focusing on their correctness and language quality. Our analysis revealed a clear preference for documents perceived as crafted by a human over those believed to be generated by AI. At the same time, most of the participants are expecting the future in which documents will be generated automatically. These findings could be leveraged by legal practitioners, policy makers and legislators to implement and adopt legal document generation technology responsibly, and to fuel the necessary discussions into how legal processes should be updated to reflect the recent technological developments.