A Contextualized Real-Time Multimodal Emotion Recognition for Conversational Agents using Graph Convolutional Networks in Reinforcement Learning

Owing to the recent developments in Generative Artificial Intelligence (GenAI) and Large Language Models (LLM), conversational agents are becoming increasingly popular and accepted. They provide a human touch by interacting in ways familiar to us and by providing support as virtual companions. Therefore, it is important to understand the user's emotions in order to respond considerately. Compared to the standard problem of emotion recognition, conversational agents face an additional constraint in that recognition must be real-time. Studies on model architectures using audio, visual, and textual modalities have mainly focused on emotion classification using full video sequences that do not provide online features. In this work, we present a novel paradigm for contextualized Emotion Recognition using Graph Convolutional Network with Reinforcement Learning (conER-GRL). Conversations are partitioned into smaller groups of utterances for effective extraction of contextual information. The system uses Gated Recurrent Units (GRU) to extract multimodal features from these groups of utterances. More importantly, Graph Convolutional Networks (GCN) and Reinforcement Learning (RL) agents are cascade trained to capture the complex dependencies of emotion features in interactive scenarios. Comparing the results of the conER-GRL model with other state-of-the-art models on the benchmark dataset IEMOCAP demonstrates the advantageous capabilities of the conER-GRL architecture in recognizing emotions in real-time from multimodal conversational signals.

Hybrid Long Document Summarization using C2F-FAR and ChatGPT: A Practical Study

Text summarization is a downstream natural language processing (NLP) task that challenges the understanding and generation capabilities of language models. Considerable progress has been made in automatically summarizing short texts, such as news articles, often leading to satisfactory results. However, summarizing long documents remains a major challenge. This is due to the complex contextual information in the text and the lack of open-source benchmarking datasets and evaluation frameworks that can be used to develop and test model performance. In this work, we use ChatGPT, the latest breakthrough in the field of large language models (LLMs), together with the extractive summarization model C2F-FAR (Coarse-to-Fine Facet-Aware Ranking) to propose a hybrid extraction and summarization pipeline for long documents such as business articles and books. We work with the world-renowned company getAbstract AG and leverage their expertise and experience in professional book summarization. A practical study has shown that machine-generated summaries can perform at least as well as human-written summaries when evaluated using current automated evaluation metrics. However, a closer examination of the texts generated by ChatGPT through human evaluations has shown that there are still critical issues in terms of text coherence, faithfulness, and style. Overall, our results show that the use of ChatGPT is a very promising but not yet mature approach for summarizing long documents and can at best serve as an inspiration for human editors. We anticipate that our work will inform NLP researchers about the extent to which ChatGPT's capabilities for summarizing long documents overlap with practitioners' needs. Further work is needed to test the proposed hybrid summarization pipeline, in particular involving GPT-4, and to propose a new evaluation framework tailored to the task of summarizing long documents.